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I have a complaint about my experience at the hospital – who can I talk to?
June 12th, 2014 Each site of the MUHC has an ombudsman to assist patients and their families by investigating and helping to resolve complaints or areas of dissatisfaction. Patients and families should first discuss their concerns with members of their …
Why was a market research firm calling me at home asking me about the MUHC?
June 12th, 2014 Every year the MUHC asks an independent market research firm to include questions about the MUHC in an omnibus survey. The goal is to improve our understanding of the public's opinions, perceptions and experiences with our establishment. …
Does the arrival of this new hospital bring about risk of further gentrification in the area?
June 12th, 2014 There is no doubt that the arrival of the MUHC will revitalize the surrounding neighbourhoods. The MUHC has been working in partnership with the Concertation inter-quartier (CIQ) and local stakeholders to ensure that any changes are …
Is the Glen eco-friendly?
June 12th, 2014 Yes. Sustainable development was often taken into consideration during the design of the Glen site. In fact, the Glen site is the first hospital in Quebec to receive LEED Gold certification for its efforts in environmentalism. Find out …
What happened to all the special rooms or murals or services that have been donated by families in honor of a loved one?
June 20th, 2014 Our generous donors are given recognition by having their name associated with rooms, departments, services and other opportunities in accordance with a policy put in place by the MUHC Board of Directors. The many donor recognitions that …
Moving towards #MUHC2015
June 25th, 2014 To help us build excitement and awareness for our upcoming move, the Public Affairs and Strategic Planning Department invited MUHC employees, volunteers and physicians to take part in a countdown photo session. Twenty-nine bright and …
Who can I speak to get more in depth answers specifically regarding gentrification and traffic?
June 26th, 2014 In the years leading up to, and during, the Glen site construction, the MUHC commissioned several studies to measure the potential impact on traffic, urban integration, and gentrification. These results, which were used to minimize the …
Why is the Royal Victoria Hospital public pool closed?
June 30th, 2014 The decision was taken not to open the Royal Victoria Hospital pool because the site is no longer a functioning public space. We understand that former users of the pool may be disappointed. Unfortunately, the resources and effort required …
Remote access to eEspresso
September 2nd, 2014 We are pleased to announce that remote access to eEspresso , the application that allows employees to electronically access their employee information, paystubs, etc, is now available. (O utside of the MUHC only) eEspresso is available …
Today is World Suicide Prevention Day
September 10th, 2014 Around the world one person commits suicide every 40 seconds. The suicide rate for Canadians, as measured by the WHO, is 15 per 100,000 people. Although individual motives for suicide vary, there are some common warning signs. These …