What to expect when coming to the MUHC
As of May 12, all patients, helpers and caregivers will be required to wear a mask or face covering upon arrival at the hospital triage station. A mask will be given to those who are not wearing one. However, a helper, attendant or caregivers who presents symptoms of COVID-19 or who has been exposed to a person with COVID-19 will not be allowed to go to the patient's bedside or accompany the patient to an appointment.
The mask must be worn at all times, except when these persons are in a closed room AND provided that they respect the two-metre distance at all times.
Mask wearing instructions for healthcare workers and MUHC staff remain the same. They must wear a procedure mask at all times when working within two metres of other individuals.
In order to provide a safe environment for patients and staff we are restricting access to the hospital. Patients should arrive early to avoid being delayed by the triage process at the entrance and use the doors listed below:
- Adult (Bloc C/Bloc D): S1 and RC (ground floor) entrances
- Montreal Children’s Hospital (Bloc A/Bloc B): S1 and RC (ground floor) entrances
- Cedars Cancer Centre entrance
- Adult and Pediatric Emergency Department entrances on S1 level (for emergencies only)
Montreal General Hospital
- Cedar Avenue entrance
- Parking entrance
- Livingston entrance on Cedar Avenue (L6) is reserved for dialysis patients only
- Emergency Department entrance (for emergencies only)
- Emergency entrance
- Main entrance 3801 University
- Reduced mobility entrance beside the main entrance
Patients coming to the hospital for an appointment, a test or a treatment will be greeted at the door by a triage team. The following questions will be asked:
- In the last 7 days, have you had a new onset of one or more of the following symptoms: fever, cough, sore throat, diarrhea, difficulty breathing or shortness of breath, nasal congestion + runny nose, vomiting (children)?
- In the last 14 days, did you have contact with someone who tested positive for COVID-19?
If you answer yes to one of the two questions you will be given a mask and can proceed to your appointment.
If you are scheduled to come to the hospital for an appointment, a test or a treatment, you will be called up to 24h prior to your appointment time.
- During the call, you will be informed if your appointment is postponed or maintained. You will be also be informed if your appointment will be in person, or over the phone.
- If you will be coming in person to the hospital for your appointment, you will be screened during the call for COVID symptoms: fever, cough, sore throat, diarrhea, difficulty breathing, shortness of breath, nasal congestion and runny nose.
- If your appointment is by phone, your doctor will call you on the day of your appointment, unless otherwise specified.
On the day of the appointment (if in person) :
- You must call back the clinic if you have one or more of the COVID symptoms.
- When you arrive at the hospital entrance, you will be asked again about COVID symptoms.
- If you answer yes to any of the questions, your physicians or health care professional will be consulted to establish:
- If your appointment is maintained or should be postponed
- If you should be tested for COVID
For your safety and the safety of our patients and staff, we count on your honesty when responding to our screening questions. This allows our staff to make the necessary arrangements to ensure everyone’s safety.
If you have not been called or have concerns about your coming appointment, please call the clinic directly.
Please note that calls may appear as “Non-ID” or ‘Private Caller’. It is important that your phone is programmed to receive such calls in order to receive a call from the hospital.
If you were given your medical imaging appointment before March 12 (when the coronavirus crisis was declared), you will be called to confirm your appointment.
Appointments are given on a priority basis. If you were given an appointment after March 12, this means that your appointment has been prioritized, and confirmation is not required.
Located on the border of NDG and Westmount, this newest addition to the MUHC is one of the most innovative academic health centres in North America. It is comprised of six sites in one:
Access by car: Enter on Decarie Blvd. Take the designated ramp to underground parking level S1 (the temporary emergency parking available across from the Emergency Department main entrance).
Access by Metro: Take the underground tunnel from Vendome Metro station through the underground parking. You will enter the hospital at the S1 level.
Royal Victoria Hospital and Montreal Children's Hospital Emergency Departments
Open: 24 hours a day, 7 days a week
If unsure what to do,
call Info-Santé at 8-1-1
Is your life or the life of someone you know in danger? Go to the nearest emergency department or call 911.
1001 boul. Decarie
Montreal, QC H4A 3J1