Our patients are our raison d’être and the respect and recognition of their rights and freedoms guides our services. The MUHC policy entitled: Prevention of the mistreatment of vulnerable and older adults is provided below. It guides staff on ways to manage situations of mistreatment or abuse while adhering to the following values: proactivity, respect for the rights and needs of users, consent and consultation and partnership.
Patients and families should first discuss their concerns with members of their healthcare team, but if the issue cannot be resolved, they are invited to contact the office of the ombudsman.
This is a dedicated group of elected patient representatives helping those who use the MUHC hospitals, clinics and services.