Protecting our patients

Our patients are our raison d’être and the respect and recognition of their rights and freedoms guides our services. The MUHC policy entitled: Prevention of the mistreatment of vulnerable and older adults is provided below. It guides staff on ways to manage situations of mistreatment or abuse while adhering to the following values: proactivity, respect for the rights and needs of users, consent and consultation and partnership.

Read our Patient Code of Ethics

Read our policy - mistreatment

Patients and families should first discuss their concerns with members of their healthcare team, but if the issue cannot be resolved, they are invited to contact the office of the ombudsman.

See the Ombudsman section

This is a dedicated group of elected patient representatives helping those who use the MUHC hospitals, clinics and services. 

See the Users' (Patients') Committee section

We are committed to making our hospitals as accessible as possible for people living with limited mobility.

See our page on accessibility

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