Accessibility for patients with reduced mobility

The MUHC is committed to making our hospitals as accessible as possible for persons of limited mobility. Please contact your health care team prior to your appointment to advise them of any accessibility assistance needed during your visit.

STM Paratransit service (adapted bus transport locations)

STM's Paratransit service makes stops at three main entrances at the Glen site: 

  • Royal Victoria Hospital
  • Montreal Children's Hospital
  • Cedar Cancer Centre

Direct telephone line to STM Paratransit: 514 280-8211

The MUHC Patient Transport Service is not responsible for the adapted transport service of the STM. Find out more about STM Paratransit service.

 Designated locations for ADAPTED TRANSPORT boarding and disembarking at our hospitals.

Glen site

Public transport

Bus: There are six local buses that stop at Vendôme station (38, 90, 102, 104, 105, 124) and five that make frequent stops near the Glen site (17, 24, 63, 371, 420). Transport Adapté also offers three stops at Glen main entrances (Montreal Children's Hospital, Royal Victoria Hospital and Cedars Cancer Centre.

Metro: Located on the Orange Line, Vendôme station is situated next to the Glen site and is connected to the Glen site by a tunnel. The Vendôme station features elevators and a direct link to the hospital. For more info: stm.info/vendôme

Adapted transport

STM Paratransit (adapted bus transport) drop-off and pick-up location

  • In front of the main entrance –Royal Victoria Hospital – Block C

Telephones to request STM Paratransit on S1 Level

  • Montreal Children’s Hospital: on the wall near the Presse Café  
  • Montreal Children’s Hospital: on the wall near the Emergency
  • Royal Victoria Hospital: on the wall near the Adult Emergency
  • Royal Victoria Hospital: on the wall near the entrance

Telephones to request STM Paratransit on the Street level (RC)

  • Montreal Children’s Hospital:  on the wall in front of the Montreal Children’s Hospital main entrance
  • Royal Victoria Hospital:  on the wall next to the Admitting Office
  • Royal Victoria Hospital: at the Cedar’s Cancer Centre at the Security desk  
Handicap parking

The Glen site has 38 reserved handicap parking spaces on level P1 of the public parking in Block G.

Montreal General Hospital

Adapted transport

STM Paratransit (adapted bus transport) drop-off and pick-up location

  • Cedar Avenue entrance of Livingston Hall (6th floor)

Telephones to call STM's Paratransit

  • There are no STM direct line phones for adapted transit. Public pay phones are located at the Cedar Avenue entrance (near the security office) and in front of the parking office at the entrance of Livingston Hall (6th floor). Please call 514-280-8211.
  • The signs for STM adapted transit are at the entrance to Livingston Hall (6th floor) on Cedar Avenue.
  • Wheelchairs are available at the Cedar Avenue and Pine Avenue entrances.
Handicap parking

The Montreal General Hospital has reserved handicap parking spaces in three areas:

  • Cedar Avenue entrance: 9 spots
  • Pine Avenue entrance: 8 spots
  • Level P14 (reserved for patients): 8 spots

The Neuro (Montreal Neurological Institute-Hospital)

Adapted transport

STM Paratransit (adapted bus transport) drop-off and pick-up location

  • 3801, University Street – at the main entrance

Telephones to call STM's Paratransit

  • The STM direct line phones are located at the main entrance of the MNH on 3801, University Street.
Handicap parking
  • The MNH/MNI has 8 reserved handicap parking spaces south of the main entrance on University Street, in the loading dock area. These reserved parking spaces are on the north-east side, i.e. on the left. Because of ongoing construction, the number of spaces could be reduced temporarily.

Lachine Hospital

Adapted transport

STM Paratransit (adapted bus transport) drop-off and pick-up location

  • Pavilion Camille-Lefebvre: at the entrance (637, 13e Avenue)
  • Lachine Hospital: Emergency entrance (650, 16e Avenue)

Telephones to call STM's Paratransit

  • Pavilion Camille-Lefebvre: in the entrance hall
  • Lachine Hospital: First floor, in front of the cafeteria and waiting room 12
Handicap parking
  • Handicap parking spaces are available in the parking lot, next to the Emergency entrance.

 

MUHC satellite sites

Patient transport is not available at these satellite sites:

  • 5252, de Maisonneuve
  • Gillman Centre
  • Allan Memorial Institute
  • MUHC Reproductive Centre
  • McGill Academic Eye Centre

Transportation inside our hospitals

Our team of dedicated support staff works with the healthcare teams to lift and transport patients in a safe, respectful and professional manner. If you need help, please ask a volunteer or someone at the information desk to locate a member of our transport staff. 

Wayfinding - general information

Volunteers can be available to provide directions or escort patients. Please note that our volunteers are not allowed to lift or transfer patients but will be pleased to contact MUHC Patient Transport to arrange a transport staff for you, if needed. For evening or weekend hours, please contact the security agents at the different sites.

Wheelchairs

Wheelchairs are available at most hospital entrances during the day. Due to high volume, wheelchairs may go missing during the day. Please return wheelchairs to the public parking or hospital entrances for the use of other patients and their families.