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Alain Biron, N. Ph.D.
Alain Biron, N. Ph.D. Director of Nursing Alain Biron has worked in the field of nursing, performance and research for 25 years. His extensive experience in the health and social services sector led him to hold various nursing positions, notably at the …
Office Hysteroscopy
Office Hysteroscopy About the procedure The office hysteroscopy is done at the MUHC Reproductive Centre. It’s a procedure that allows your doctor to view the inside of your uterus by using a thin rigid instrument called a hysteroscope (about 3mm), …
Organ and Tissue Donation Program
Organ and Tissue Donation Program Organ and Tissue Donation About the program We are dedicated to helping people through the steps of organ and tissue donation. We: provide information to patients and families considering organ and tissue donation …
MUHC Quality and Complaints Commissioner - Ombudsman
MUHC Quality and Complaints Commissioner - Ombudsman MUHC Ombudsman About the Ombudsman's Office If you are experiencing difficulties navigating the MUHC system or wish to lodge a complaint, please feel free to reach out to the Ombudsman's Office. We are …
Frequently asked questions
Frequently asked questions FAQ Is the ombudsman an advocate? The ombudsman is not an advocate for either the person making a complaint or the hospital. The ombudsman is a neutral, impartial and independent third party. The goal of an ombudsman is to …
Resources
Resources Resources Centres d'assistance et d'accompagnement aux plaintes (CAAP) Déclaration de services aux personnes victimes d’infractions criminelles (only available in French) Emergency Department wait times and occupancy rates Mistreatment helpline …
Lachine Hospital ambassadors
Lachine Hospital ambassadors The Lachine Hospital is home to a dynamic, professional and caring staff, dedicated to providing safe, high-quality healthcare services to the community. All are committed to their hospital and the well-being of the patients …
Patient partners
Patient partners Patient Partners Who are patient partners? Patient partners are people who have had a lot of experience in the healthcare system as patients, caregivers or family members. When you volunteer as a patient partner, you have the chance to …
Contact us
Contact us Contact us Mailing address Office of the Service Quality and Complaints Commissioner McGill University Health Centre 1001 Decarie Blvd. Office D02.7017 Montreal, Quebec H4A 3J1 In-person meetings are available by appointment. Telephone …
Code Orange roles in the ED
Code Orange roles in the ED Roles of emergency department staff Admin Team Admin MD Admin Nurse ED Chief MD Emergency Measures Manager Nurse Manager On-call MD Casualty Team (new patients) ACA Unit Coordinator Additional Unit Coordinator Casualty MD …