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What is the waiting time at MUHC Emergency Departments?

What is the waiting time at MUHC Emergency Departments? Patients are given priority according to the seriousness of their condition and not on a "first-come, first-served" basis. As a result, wait times may vary. Therefore, please do not phone the MUHC …

How does triage in the Emergency Department work?

How does triage in the Emergency Department work? When you arrive, a triage nurse will ask you questions about your health and health concern and assign a priority according to the Canadian Triage and Acuity Scale (CTAS), which ensures that the sickest …

How do I drop someone off at emergency?

How do I drop someone off at emergency? When you arrive at the hospital, follow the “URGENCE/EMERGENCY” signs. There are dedicated drop-off spaces for emergency patients that are adapted for people with reduced mobility. Once you have dropped off the …

Do I have to pay for transport by ambulance?

Do I have to pay for transport by ambulance? Ambulance charges are your responsibility unless you meet certain criteria for free ambulance transportation. Such criteria include transportation to a hospital following a traffic accident, or when a doctor …

Are there guidelines for visitors to the hospital?

Are there guidelines for visitors to the hospital? The goal of MUHC visiting guidelines is to ensure that our patients receive the best balance of rest, care and support . The patient and family are considered partners in care.  It is important for the …

How can someone with mobility limitations or a disability get to the hospitals?

How can someone with mobility limitations or a disability get to the hospitals? Visit our Accessibility for patients with reduced mobility page for more information. …

What are the visiting hours?

What are the visiting hours? Visitors are guests of the patient. Regular visiting hours (which do not apply to family) are from 8 a.m. to 9 p.m. This may change based on patient/nursing needs. Children under the age of 12 must be accompanied and …

What are the types of rooms available at the MUHC?

What are the types of rooms available at the MUHC? Visit our Plan your stay page for more information.    …

What should I bring to the hospital?

What should I bring to the hospital? Visit our Plan your stay page for more information.    …

Are wheelchairs available?

Are wheelchairs available? Patients can bring their own wheelchair. In case of an accident, wheelchairs are available at MUHC. If you have been transported by ambulance to the hospital, and the technicians did not want to transport your wheelchair, you …