When should I go to the Emergency Department?


Click here for information on the situation in Quebec emergency rooms.

The Hospitals' Emergency Department (ED) are there for when you or your family member are very sick or in need of urgent medical treatment. But it’s hard to provide the best possible care when families come to the ED for reasons that are less urgent. We’re asking for your collaboration to ensure that the ED remains available for the urgent treatment of those whose conditions must be addressed immediately. 

If you believe you need to see a doctor, remember your options.

call info sante

If you are unsure of what to do, call Info-Santé at 8-1-1. Nurses are available 24/7 to answer questions or concerns regarding your condition.

go to your nearest clinic

Call your doctor or a walk-in clinic

go to the emergency department

If you require immediate care, call 9-1-1 or visit the closest emergency department

Situation in Quebec emergency rooms

Health Network

If you don’t have a family doctor, use the Quebec Family Doctor Finder to look for one.

Find a resource offering medical consultation on the same or next day

The Santé Montréal portal is designed to assist users in locating and accessing health and social services and finding more detailed information on websites of interest throughout Montréal's health and social services network.

Click here for information on the situation in Quebec emergency rooms.



For a non-urgent issue, you will get medical help faster from your family doctor or a medical clinic than in a hospital emergency department. You can also talk to your pharmacist if it is a minor health issue.

Not sure whether it's a cold or the flu? Use the guidelines in this table to help make the best decision for you and your loved ones


Triage and wait times 

When you arrive

A triage nurse will ask you questions about your health and health concerns, including possible symptoms of COVID-19, and will assign a priority according to the Canadian Triage and Acuity Scale (CTAS), which ensures that the sickest people are always seen first. As a result, you may have to wait – even several hours – to see a doctor. We understand that can be difficult, but please be patient. We are working as a team to see every patient as quickly as possible..

Depending on your situation, you may be redirected to other health centres for services. For example, the MUHC’s orthopedic department is based at the Montreal General Hospital (MGH). So if you present at the Glen site ED with a fracture, you could be transferred to the MGH or another institution within the healthcare network.

Patients are given priority according to the seriousness of their condition and not on a "first-come, first-served" basis. As a result, wait times may vary. 

While you wait

To speed up the process at the ED, make sure you have:

  • Your Québec health insurance card (RAMQ) ready
  • A list of all your current medications
  • A list of your medical conditions, surgical history and any allergy information
  • The names and contact info of all of the doctors who treat you

Ask the triage nurse if you can eat or drink. Some tests can only be done on an empty stomach.

If you feel worse during your wait, inform the nurses immediately. They will reassess your condition and ensure that you receive the necessary care.

When you go home

Be sure to follow any advice from the treatment team:

  • Take medications as instructed
  • Go to follow-up appointments at the MUHC, CLSC, clinic or specialist
  • Understand when you should come back to the ED


How to get to the ER

The MUHC has three Emergency Departments open 24/7: