Important update regarding visiting patients at the MUHC. Learn more .

Important updates to adult ambulatory/outpatient services at the MUHC

Due to the current situation we are adapting our services to ensure the safety of our patients, their families and our staff.  Please stay tuned to the Coronavirus page of the MUHC website for updates as circumstances are evolving rapidly.

 

YOU HAVE AN APPOINTMENT OR TREATMENT SCHEDULED by phone

  • Your doctor will call you on the day of your appointment

Please scroll down to the "possible delay" section

 

YOU HAVE AN APPOINTMENT OR TREATMENT SCHEDULED in person

  • We recommend that you attend your appointment alone however if you do need to be accompanied to your appointment, please note that the accompanying person must be adequately protected to enter. They will be required to provide their vaccination passport (paper QR code or VaxiCode) along with photo identification to security at the entrance.  Exceptions* will be considered when the person accompanying provides assistance that the MUHC community is unable to provide.
    • Please note, an accompanying person will not be allowed in the clinic with you unless you need someone:   
      • To help you get around; 
      • To translate for you;
      • To help you understand information given to you.
      • Or, if you were asked by the clinic/treatment area to bring someone with you.
    • The person who comes with you must stay with you at all times unless you are having a procedure/treatment lasting over an hour. In this case, your friend/family member must leave and return to pick you up at a specific time provided by the clinic.
  • Upon arrival at the clinic, you and the person accompanying you, will be screened for symptoms of COVID-19: fever, cough, sore throat, diarrhea, difficulty breathing, shortness of breath, nasal congestion and runny nose. 
  • For your safety and the safety of our patients and staff, we rely on your sincerity when answering our screening questions. This allows our staff to take the necessary steps to ensure everyone's safety

* Caregivers accompanying a patient requiring assistance with mobility, translation, cognitive impairment will be allowed to enter.  A caregiver who cannot demonstrate adequate protection may have access to the institution, if he or she can present proof of a negative test result for COVID-19 performed within the last 72 hours.

On the day of the appointment (if in person):

  • If you have one or more COVID-19 symptoms, you must call the clinic before coming to your appointment.  The physician or healthcare professional will be consulted to determine if the appointment can take place as planned or be postponed by a few days.
  • We ask that you arrive on time and not earlier for your appointment and that you leave the hospital immediately after your appointment;
  • Hand sanitizing stations and social distancing measures have been added in many areas of the hospital. We count on your collaboration to respect the seating signs in the waiting areas.

Food and Drink

To ensure a safe environment, we remind you of the importance of physical distancing and the wearing of a mask at all times.  As well, we ask that you respect the signage when eating in the dining areas (cafeterias and other vendors). Eating in clinic waiting areas is discouraged.

5252 de Maisonneuve

Please note that there are no food services available at 5252 de Maisonneuve.  If, for medical reasons, you must eat while you wait, please bring a snack and let the receptionist know when you check in. 

Specialized transport service

If you are transported with the aid of or coming from a care centre you must be accompanied. There will be no one available from the clinic to bring you from the entrance to the location of your appointment.

Possible delay

In these difficult times, we are adapting all clinical operations to provide our patients with the best care possible.  Since it is hard to predict the clinical situation at the time of your appointment, there may be a delay before your consultation.  Please rest assured that you will be seen or called and we thank you in advance for your patience and understanding.