Important change: No more hospital cards

As of August 28, 2025, hospital cards will no longer be used at the MUHC. 

Instead, the health insurance card (RAMQ) will be used to identify patients. 

This change is part of a province-wide effort to modernize and simplify patient care. “All of our systems are now configured with the health insurance card, and we can link each patient’s MUHC file number to it,” explains Dr. Forster, Director of Innovation, Transformation and Clinical Performance. 

What does this mean for patients? 

• New patients: You must go to the Admitting Office before your appointment. A file with a medical record number (MRN) will be created and linked to your health insurance card.
• Returning patients: If your personal information has changed (address, phone number, emergency contact number, etc.), please go to the Admitting Office at least 30 minutes before your scheduled appointment to update your file.
  • Note: If you receive care at multiple sites or clinics, the changes to your file must be made at the Admitting Office at each site.  
• Babies born at the MUHC, or newborns seen at the Montreal Children’s Hospital for their first appointment, will temporarily be registered under their mother’s health card. Once your baby receives a RAMQ card, please go to Admitting to update the file.
  • Important: Once your baby has a given name, the file must also be updated. 

Why is this happening? 

• We are modernizing the way we register patients to make the process simpler, faster, and more secure.
• This change makes it easier to share patient information across the healthcare network.
• It also reduces duplication of information. 

Need help? 

Visit an Admitting office for assistance. 

Thank you for your cooperation as we work to improve patient experience at the MUHC.