As a patient and user at the MUHC, you have certain rights that the Committee works very hard to protect. And, as patients, there are also certain responsibilities.
Your rights as a patient are to:
- receive care in a welcoming and safe environment;
- be treated in a courteous and respectful manner;
- have access to your medical file;
- have your personal health information treated in confidence;
- receive information about services and resources;
- be kept informed about the state of your health;
- choose a health-care professional and institution;
- accept or refuse treatment;
- receive the benefit of adequate, ongoing, and personalized services;
- receive services in French or English;
- be kept informed of the risks and consequences of treatment options;
- take part in any decision that affects your health or welfare;
- be represented by a person of your choice;
- file a complaint.
Your responsibilities as a patient are to:
- provide information about your medical history (allergies, medications, state of health);
- treat others with courtesy and respect;
- be aware of the risks in leaving the hospital before your doctor discharges you;
- prepare your questions for your doctor in advance;
- play an active role in your own care and treatment;
- follow hospital rules, regulations and policies, such as hand-washing and safety measures;
- cancel appointments with clinics and doctors as much in advance as possible;
- arrive on time for your appointments.