Your rights and responsibilities
As a patient, you have the right to:
- take part in any decision that affects your health or welfare
- be helped, accompanied or represented by the person of your choice
- receive care in a welcoming and safe environment
- be treated politely and with respect
- receive appropriate, ongoing, and personalized services
- be told about the risks and consequences of your treatment options
- accept or refuse medical treatment
- access your medical file
- have your personal health information kept confidential
- choose a healthcare professional and institution
- receive services in English or French
- obtain end of life care and Medical Assistance in Dying (MAID)
- file a complaint
As a patient, you play an important role in your healthcare. You are responsible for:
- getting to your appointment on time
- having your questions ready for your doctor
- providing information about your medical condition (for example: allergies, medications, state of health, recent changes, etc.)
- playing an active role in your care and treatment
- being polite and respectful with staff
- following hospital rules (for example: handwashing, safety measures, etc.)
- canceling appointments as soon as possible if for some reason you can’t be there
- knowing the risks of leaving the hospital before you are discharged by your care team
Patient rights pamphlets