Coronavirus (COVID-19)

Cancer patients have immunocompromised systems and all measures must be taken to protect them from acquiring viruses or infections. To protect our patients, caregivers can no longer accompany patients to the Cedar Cancer Centre (some exceptions apply). Please ask your caregiver to drop you off directly at the Cedar Cancer Centre entrance.  Exceptionally, patients who are receiving a new diagnosis or who are undergoing their first treatment may be accompanied.  We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy.

Opal is an integrated application that allows you to manage your appointments, check- in when you arrive at the hospital and receive a notification when you are being called for your appointment.   This is proving to be very useful during the COVID-19 pandemic as it enables patients to spend less time in the waiting room. Please ask your clinical team for the registration procedure or speak to the receptionists at the Radiation Oncology Reception at DS1 You can download Opal in the Apple App Store or on Google Play.

Yes, it is possible. Depending on the reason or urgency of your appointment, your healthcare professional will assess your needs. If your physician recommends a telephone or virtual consultation, the clinic will provide you with the necessary information. Clinical teams have tools to set-up remote consultations. If necessary, it is also possible to set-up a virtual appointment with your health professional using your computer, tablet or smart phone.

Cancelled patients are put on a waiting list and will be rescheduled by priority by the Medical Imaging Appointment Centre.         

During delivery and the subsequent postpartum stay:

• One (1) parent or dedicated person will be permitted to remain present provided that there is no risk of COVID-19 infection.
• This parent or dedicated person can stay with the mother during her stay, but must respect various policies, including confinement to the room.

No visitors are permitted:

• During follow-up appointments with pregnant women, including spouses, children and other family members.

Please note that patients without an accepted transfer from another health institution should not present themselves to the MUHC's Birthing Centre.

The clinic should have already contacted you to inform you if your appointment is postponed or not. If developed COVID symptoms between the time you are called and the day of your appointment, please make sure you notify the clinic. IMPORTANT All patients and employees who enter an MUHC hospital must wear a mask and are triaged at the entrance. You will be asked if you have a new onset of one or more of the following symptoms:

• Fever
• Cough
• Sore throat
• Diarrhea
• Difficulty breathing or shortness of breath
• Nasal congestion + runny nose
• Vomiting (children)

You will also be asked if you have had contact with someone who is COVID-19 positive. Once you arrive at the clinic, a more thorough assessment will be conducted to determine whether your appointment can take place or not.   

A virtual consultation (teleconsultation) allows you to reach your healthcare professional remotely using a secure application (“Zoom Télésanté” or “Reacts”), which is approved by the Ministère de la Santé et des Services sociaux. When the clinic or your physician confirms that a teleconsultation is possible, you will be asked to provide your consent. The clinic will then email you a guide on how to join your virtual session. To ensure that your teleconsult runs smoothly, please consult the "Patient Toolkit" prior to your appointment: Zoom: http://telesantemcgill.ca/zoom/patients-toolkit-fr.html Reacts: https://telesantechum.ca/guidereacts/patients-toolkit-fr.html Please make sure your computer/tablet/smart phone is equipped with a camera, microphone, speakers (or headset) and that your internet connection is reliable. Just like an in-person visit to the hospital, health professionals are required to document their clinical notes and file them in your MUHC medical record.

Considering the new public health recommendations, wearing a mask is now mandatory inside our hospitals, long-term care facility and administrative buildings. All patients and visitors must remove their mask upon entering the hospital (this includes all types of masks) and put on a procedure mask which will supplied to you by the MUHC.

Family members, caregivers and visitors can now visit loved ones who are residents at the Camille Lefebvre Pavilion. In order to ensure the protection of our residents and their caregivers as well as our staff, it is essential to take all necessary precautions to avoid the transmission of infections. We have therefore established recommended measures for access to the Camille-Lefebvre Pavilion during the COVID-19 pandemic. These include : Our care teams will be there to assist you and answer your questions.  We look forward to welcoming caregivers into our home and seeing the benefits of their presence on our residents.

• Preparing for the first visit (in French)
• Signing a consent form (in French)
• Steps to follow when leaving (in French)
• Compliance with infection control and movement instructions within the Camille Lefebvre Pavilion, and behaviours to adopt outside the Camille Lefebvre Pavilion (see video below)

 

During delivery and the subsequent postpartum stay:

• One (1) parent or dedicated person will be permitted to remain present provided that there is no risk of COVID-19 infection.
• This parent or dedicated person can stay with the mother during her stay, but must respect various policies, including confinement to the room.

No visitors are permitted:

• During follow-up appointments with pregnant women, including spouses, children and other family members.

Please note that patients without an accepted transfer from another health institution should not present themselves to the MUHC's Birthing Centre.

Access to hospital sites is currently restricted. Please use the following entrances: Glen site Adult (Bloc C/Bloc D): S1 and RC (ground floor) entrances Montreal Children’s Hospital (Bloc A/Bloc B): S1 and RC (ground floor) entrances Cedars Cancer Centre entrance Adult and Pediatric Emergency Department entrances on S1 level (for emergencies only) Montreal General Hospital Cedar Avenue entrance Parking entrance Livingston entrance on Cedar Avenue (L6) is reserved for dialysis patients only Emergency Department entrance (for emergencies only) Lachine Hospital Emergency entrance The Neuro Main entrance 3801 University Reduced mobility entrance beside the main entrance Everyone must wear a mask and will be screened upon entering. Please arrive early to avoid being delayed at the entrance.

The situation is evolving rapidly and adjustments are implemented as soon as possible. Family members that are offering essential support are permitted at all sites of the MUHC with the exception of the COVID units and with certain conditions.  Our visiting section will be updated as soon as changes are made to our Policy. Any family member who needs more information on how to organise a visit is asked to contact the unit before coming to the hospital.  

To contact a patient who is admitted: 1) Dial 514 934-1934 2) Press 3 3) Ask the operator for the room number We kindly as that families designate one person to act as spokesperson.  

As we all know, family and friend support is important to the health and well-being of our patients. In order to assist hospitalized patients who do not have access to a personal electronic device or are unable to use their electronic device, the MUHC has launched a Communication Assistance Service. For more information, please click here. To call a patient who is admitted:

• Dial 514 934-1934
• Press 3
• Ask the operator for the room number

Note: Patients can make outbound calls using the phone in their room. To contact a patient care unit:

• Dial 514 934-1934
• Press 3
• Ask to be connected to the patient's care unit

Note: Please avoid calling between 7:30 am and 8:30 am or between 7:30 pm and 8:30 pm., when shift changes occur.

In order to assist hospitalized patients who do not have access to a personal electronic deviceor are unable to use their electronic device, the MUHC has launched a Communication Assistance Service. A dedicated team of employees is available to help patients connect with their loved ones using a hospital tablet or telephone. This call assistance service is available on all adult patient care units across the MUHC (Royal Victoria Hospital, Montreal Chest Institute, Montreal General Hospital, Montreal Neurological Hospital and Lachine Hospital). If you want to contact your loved one via the use of an electronic device, please call one of the numbers below and request an audio or video call. Be prepared to provide the following information: patient name and hospital/unit where they are admitted. It is possible to leave a message.

• Lachine Hospital: (514) 637-2351 ext. 77170
• All other Hospitals: (514)934-1934 ext. 34827

Additional Information:

• The Communication Assistance Service is available Monday to Friday from 8:00 AM to 4:00 PM.
• Please note that there will be a delay of 24 to 48h between the time you make the request and the time the call is set up.
• Given available resources, calls are limited at this time to 1 or 2 per patient per week.
• Calls are limited to 15 minutes.
• To facilitate video call set up, we recommend that you install one of these Apps on your electronic device: WhatsApp or Google Duo. If you need assistance with application setup, let us know so that we can assist you.
• If you are planning to do a video call, it is best to connect to your home Wi-Fi, as this feature uses data. 

       

Yes. All Test Centres are open, however hours have been modified.

• Glen site                        
  • 7 a.m. to 3 p.m.
• Montreal General Hospital                
  • 7 a.m. to 3 p.m.  
• Lachine Hospital                     
  • 6:30 a.m. to 11 a.m.  
• Montreal Children’s Hospital            
  • 7 a.m. to 3 p.m.

Please make sure you have a valid hospital and RAMQ card.  Click here for more information about preparing for your test centre appointment.

Yes. The Emergency Department at the Glen site, the Montreal General Hospital and Lachine Hospital are open. However, we ask the public to come to the Emergency Department only if they require urgent hospital care.  

To prevent the spread of COVID-19 and to protect our patients and staff, no visitors are permitted in the adult Emergency Department at the moment (some exceptions apply). We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy. At the Montreal Children’s Hospital Emergency Department, two (2) parents or one (1) caregiver are permitted to accompany a child.   

To contact a patient who is in one of the MUHC Emergency Departments: Dial 514 934-1934 followed by the extension for the specific hospital:

• Lachine Hospital Emergency – ext. 77101
• Montreal General Hospital Emergency – ext. 48090
• Montreal Neurological Hospital – ext. 881921
• Royal Victoria Hospital Emergency – ext. 31610

If you are worried about COVID‑19 or your child displays symptoms such as a cough or fever, you can call  514-644-4545 in the Montréal area, 450-644-4545 in the Montérégie region,  819-644-4545 in the Outaouais region and  1-877-644-4545 (toll free) elsewhere in Québec. For more information, please visit www.quebec.ca/en/coronavirus. We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy. For more information about the Montreal Children’s Hospital emergency care during the COVID-19 pandemic, please click here.

You must wear a mask and will immediately be screened and asked if you have experienced the following symptoms in the last 7 days:

• Fever
• Cough
• Sore throat
• Diarrhea
• Difficulty breathing or shortness of breath
• Nasal congestion + runny nose
• Vomiting (children)

You will also be asked if you have had contact with someone who is COVID-19 positive. A nurse will direct you for an evaluation of your condition and possibly to the COVID-19 testing centre for a COVID swab. Depending on your symptoms, you may be isolated in a room to avoid infecting others.