Reminder to all patients and visitors: Wearing a mask is mandatory at the MUHC
Since July 18, 2020, wearing a mask is mandatory in all indoor public spaces across Quebec.
Wearing a mask is therefore mandatory on all MUHC sites including hospitals, long-term care facilities and all administrative buildings.
There are certain exceptions notably for:
- health-care employees who are completely behind Plexiglass coverings in certain clinical areas,
- or while eating and drinking if you can respect the 2 metre distance from others,
Wearing a mask is obligatory throughout the day in all locations, including public spaces, elevators, and hallways. It should cover your nose, mouth and chin at all times and should not have a valve.
Mask wearing, physical distancing, and hand washing remain key in preventing the spread of COVID-19
Thank you for your co-operation.
What to expect when coming to the MUHC
The temporary COVID-19 testing centre at the Glen site is open 7 days a week from 11 a.m. to 6 p.m.
In order to provide a safe environment for patients and staff we are restricting access to the hospital. Patients should arrive early to avoid being delayed by the triage process at the entrance and use the doors listed below:
- Adult (Bloc C/Bloc D): S1 and RC (ground floor) entrances
- Montreal Children’s Hospital (Bloc A/Bloc B): S1 and RC (ground floor) entrances
- Cedars Cancer Centre entrance
- Adult and Pediatric Emergency Department entrances on S1 level (for emergencies only)
Montreal General Hospital
- Cedar Avenue entrance
- Parking entrance
- Livingston entrance on Cedar Avenue (L6) is reserved for dialysis patients only
- Emergency Department entrance (for emergencies only)
- Emergency entrance
- Main entrance 3801 University
- Reduced mobility entrance beside the main entrance
Patients coming to the hospital for an appointment, a test or a treatment must wear a mask and will be greeted at the door by a triage team. The following questions will be asked:
- In the last 10 days, have you had a new onset or worsening of one or more of the following symptoms: fever, chills, runny nose, nasal congestion, cough, sore throat, new onset of headache, acute loss of smell/or taste, diarrhea or vomiting, difficulty breathing or shortness of breath, joint or muscle pain,loss of consciousness or sudden onset of weakness /fainting without reason?
- In the last 14 days, did you have contact with someone who tested positive for COVID-19?
- Have you had contact with someone with a respiratory tract infection in the last 14 days (such as a cold, pneumonia, etc.)
- Have you travelled in the last 2 weeks?
- If yes which country? _____________________
- Have you tested positive for COVID-19 in the last 10 days?
- If yes, do you still have symptoms?
If you are scheduled to come to the hospital for an appointment, a test or a treatment, you will be called up to 24h prior to your appointment time.
- During the call, you will be informed if your appointment is postponed or maintained. You will be also be informed if your appointment will be in person, or over the phone.
- If you will be coming in person to the hospital for your appointment, you will be screened during the call for COVID-19 symptoms: fever, cough, sore throat, diarrhea, difficulty breathing, shortness of breath, nasal congestion and runny nose.
- If your appointment is by phone, your doctor will call you on the day of your appointment, unless otherwise specified.
On the day of the appointment (if in person) :
- You must call back the clinic if you have one or more of the COVID-19 symptoms.
- When you arrive at the hospital entrance, you will be asked again about COVID-19 symptoms.
- If you answer yes to any of the questions, your physicians or health care professional will be consulted to establish:
- If your appointment is maintained or should be postponed
- If you should be tested for COVID-19
For your safety and the safety of our patients and staff, we count on your honesty when responding to our screening questions. This allows our staff to make the necessary arrangements to ensure everyone’s safety.
If you have not been called or have concerns about your coming appointment, please call the clinic directly.
Please note that calls may appear as “Non-ID” or ‘Private Caller’. It is important that your phone is programmed to receive such calls in order to receive a call from the hospital.
If you were given your medical imaging appointment before March 12 (when the coronavirus crisis was declared), you will be called to confirm your appointment.
Appointments are given on a priority basis. If you were given an appointment after March 12, this means that your appointment has been prioritized, and confirmation is not required.
COVID-19 Frequently asked questions
COVID-19 Useful links
Guidelines for families returning home with a diagnosis of suspected or confirmed COVID-19 infection
- Coronavirus disease (COVID-19) in Québec
- Situation of the coronavirus (COVID-19) in Québec
- Info-Social Information Line 811
- COVID‑19 information line, Monday to Friday, from 8:00 a.m. to 6:00 p.m.: 1 877 644‑4545
- Santé Montréal : Coronavirus COVID-19
- COVID-19 – Publication du Guide autosoins (available in french)
- Directives cliniques aux professionnels et au réseau pour la COVID-19 : New, regularly updated MSSS site for health professionals containing the latest ministerial orientations and directives.
- Novel Coronavirus infection: Frequently Asked Questions (FAQ)
- Government of Canada COVID‑19 information line: 1 833‑784‑4397
Travel Advice and Advisories