Patient rights and responsibilities

As a patient, you have the right to:  

• take part in any decision that affects your health or welfare  
• be helped, accompanied or represented by the person of your choice  
• receive care in a welcoming and safe environment  
• be treated politely and with respect  
• receive appropriate, ongoing, and personalized services  
• be told about the risks and consequences of your treatment options 
• accept or refuse medical treatment      
• access your medical file  
• have your personal health information kept confidential  
• choose a healthcare professional and institution  
• receive services in English or French  
• obtain end of life care and Medical Assistance in Dying (MAID)  
• file a complaint  

As a patient, you play an important role in your healthcare. You are responsible for:  

• getting to your appointment on time  
• having your questions ready for your doctor  
• providing information about your medical condition (for example: allergies, medications, state of health, recent changes, etc.)  
• playing an active role in your care and treatment  
• being polite and respectful with staff   
• following hospital rules (for example: handwashing, safety measures, etc.)  
• canceling appointments as soon as possible if for some reason you can’t be there 
• knowing the risks of leaving the hospital before you are discharged by your care team