For up-to-date information on MUHC activities, visit our dedicated COVID-19 webpage .

Coronavirus (COVID-19)

You have an appointment or a treatment scheduled?

If you are scheduled to come to the hospital for an appointment, a test or a treatment, you will be called up to 24h prior to your appointment time.

  • During the call, you will be informed if your appointment is postponed or maintained. You will be also be informed if your appointment will be in person, or over the phone.
  • If you will be coming in person to the hospital for your appointment, you will be screened during the call for COVID symptoms: fever, cough, sore throat, diarrhea, difficulty breathing, shortness of breath, nasal congestion and runny nose.
  • If your appointment is by phone, your doctor will call you on the day of your appointment, unless otherwise specified.

On the day of the appointment (if in person) :

  • You must call back the clinic if you have one or more of the COVID symptoms.
  • When you arrive at the hospital entrance, you will be asked again about COVID symptoms.
  • If you answer yes to any of the questions, your physicians or health care professional will be consulted to establish:
  • If your appointment is maintained or should be postponed
  • If you should be tested for COVID
All patients, helpers and caregivers will be required to wear a mask or face covering upon arrival at the hospital triage station.

For your safety and the safety of our patients and staff, we count on your honesty when responding to our screening questions. This allows our staff to make the necessary arrangements to ensure everyone’s safety.

If you have not been called or have concerns about your coming appointment, please call the clinic directly.

Please note that calls may appear as “Non-ID” or ‘Private Caller’. It is important that your phone is programmed to receive such calls in order to receive a call from the hospital.

What to expect when coming to the MUHC

As of May 12, all patients, helpers and caregivers will be required to wear a mask or face covering upon arrival at the hospital triage station. A mask will be given to those who are not wearing one. However, a helper, attendant or caregivers who presents symptoms of COVID-19 or who has been exposed to a person with COVID-19 will not be allowed to go to the patient's bedside or accompany the patient to an appointment.

The mask must be worn at all times, except when these persons are in a closed room AND provided that they respect the two-metre distance at all times.

Mask wearing instructions for healthcare workers and MUHC staff remain the same. They must wear a procedure mask at all times when working within two metres of other individuals.

As the novel coronavirus (COVID-19) situation continues to evolve, the McGill University Health Centre is taking additional precautions to prevent transmission of the virus in its facilities by temporarily suspending all visits to patients in hospitals and Camille-Lefebvre Pavilion (CHSLD). Some exceptions apply

Adult hospitals

  • No visitors will be permitted.
  • Patients coming for a visit to a clinic, a test or a treatment, and pregnant women:
    • One (1) caregiver can accompany a patient

Lachine Hospital and Camille-Lefebvre Pavilion

  • No visitors will be permitted
  • Patients coming for a visit to a clinic, a test or a treatment:
    • One (1) caregiver can accompany a patient

Montreal Children's Hospital:

In order to provide a safe environment for patients and staff we are restricting access to the hospital. Patients should arrive early to avoid being delayed by the triage process at the entrance and use the doors listed below:

Glen site

  • Adult (Bloc C/Bloc D): S1 and RC (ground floor) entrances
  • Montreal Children’s Hospital (Bloc A/Bloc B): S1 and RC (ground floor) entrances
  • Cedars Cancer Centre entrance
  • Adult and Pediatric Emergency Department entrances on S1 level (for emergencies only)

Montreal General Hospital

  • Cedar Avenue entrance
  • Parking entrance
  • Livingston entrance on Cedar Avenue (L6) is reserved for dialysis patients only
  • Emergency Department entrance (for emergencies only)

Lachine Hospital

  • Emergency entrance

The Neuro

  • Main entrance 3801 University
  • Reduced mobility entrance beside the main entrance

Patients coming to the hospital for an appointment, a test or a treatment will be greeted at the door by a triage team. The following questions will be asked:

  • In the last 7 days, have you had a new onset of one or more of the following symptoms: fever, cough, sore throat, diarrhea, difficulty breathing or shortness of breath, nasal congestion + runny nose, vomiting (children)?
  • In the last 14 days, did you have contact with someone who tested positive for COVID-19?

If you answer yes to one of the two questions you will be given a mask and can proceed to your appointment.

COVID-19 Useful links

Guidelines for families returning home with a diagnosis of suspected or confirmed COVID-19 infection
Do you have a medical imaging test (x-ray, ultrasound, MRI, CT, Nuclear Medicine, PET) scheduled ?

If you were given your medical imaging appointment before March 12 (when the coronavirus crisis was declared), you will be called to confirm your appointment.

Appointments are given on a priority basis. If you were given an appointment after March 12, this means that your appointment has been prioritized, and confirmation is not required.

 

COVID-19 Frequently asked questions

 

Updates

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CHAMPIONS in Occupational Therapy

When you speak from the heart, you use the language of CHAMPIONS. Jaclyn Stevenson, an occupational therapist, faced a language barrier with a patient on the COVID unit and reacted in a truly beautiful way. Colleague Kendra Berry saw what happened and was moved to write about it in an email to their mutual colleagues and supervisors:
“Today I witnessed something beautiful and heartwarming that I wanted to share. Jaclyn was performing a swallowing eval with a pt on the covid unit. There was a language barrier, so Jaclyn contacted the family and placed them on speaker phone. I believe this was the first contact that they had with the patient Their voices were filled with love, gratitude and relief. It brought tears to my eyes. Jaclyn, you gave them such a gift. On each of your units, your gestures are having positive impacts on patients and their families...”

The RVH ICU knows to expect the unexpected

Expect the unexpected. This mantra has allowed each member of the Intensive Care Unit (ICU) at the Royal Victoria Hospital (RVH-MUHC) to become the resilient people that they are. The past few weeks have thrown many challenges their way: new hires, more training and a complete revamp of the unit’s design. In spite of all that, in many ways, the team feels closer than before.

"From physicians to respiratory therapists, everyone came together," says Sylvie Ampleman, nurse manager of the RVH ICU. "It makes me very proud of my team."

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Stepping out of their comfort zone and onto an entirely new Covid unit

Within the McGill University Health Centre (MUHC), staff have been redeployed to meet the demands of COVID-19. Over the last few weeks, Dr. Kevin Schwartzman, director of the Division of Respiratory Medicine at the MUHC, and his colleagues have been devoted to ramping up capacity--in part by converting part of the Centre for Innovative Medicine at the Glen, a space usually reserved for research, into C4, a unit dedicated entirely to caring for patients with COVID-19...

 

Videos

THANK YOU: National Nursing Week 2020

Mrs. Benoit celebrates her 92nd birthday at the MUHC

Keeping patients and their families connected during the pandemic

Finding your wellness rituals during a challenging time

Wellness and mental health advice for healthcare staff

What you need to know about COVID-19 in Quebec - part II

What you need to know about COVID-19 in Quebec - Part I

Facebook live: Ask us anything : Coronavirus (COVID-19)

Demandez-nous n'importe quoi : Coronavirus (COVID-19)