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Is it possible to have a phone or virtual consultation appointment at an MUHC clinic during the COVID-19 pandemic?

Is it possible to have a phone or virtual consultation appointment at an MUHC clinic during the COVID-19 pandemic? Yes, it is possible. Depending on the reason or urgency of your appointment, your healthcare professional will assess your needs. If your …

How do I find a patient admitted through an MUHC Emergency Department?

How do I find a patient admitted through an MUHC Emergency Department? Dial 514-934-1934 and listen to the message. Choose your preferred language and select option 3, an operator will transfer your call to the patient’s location. …

Caregiver access to the Camille-Lefebvre Pavilion during the COVID-19 Pandemic

Caregiver access to the Camille-Lefebvre Pavilion during the COVID-19 Pandemic Family members, caregivers and visitors can now visit loved ones who are residents at the Camille Lefebvre Pavilion. In order to ensure the protection of our residents and …

What is the waiting time at MUHC Emergency Departments?

What is the waiting time at MUHC Emergency Departments? Patients are given priority according to the seriousness of their condition and not on a "first-come, first-served" basis. As a result, wait times may vary. Therefore, please do not phone the MUHC …

How does triage in the Emergency Department work?

How does triage in the Emergency Department work? When you arrive, a triage nurse will ask you questions about your health and health concern and assign a priority according to the Canadian Triage and Acuity Scale (CTAS), which ensures that the sickest …

How do I drop someone off at emergency?

How do I drop someone off at emergency? When you arrive at the hospital, follow the “URGENCE/EMERGENCY” signs. There are dedicated drop-off spaces for emergency patients that are adapted for people with reduced mobility. Once you have dropped off the …

Do I have to pay for transport by ambulance?

Do I have to pay for transport by ambulance? Ambulance charges are your responsibility unless you meet certain criteria for free ambulance transportation. Such criteria include transportation to a hospital following a traffic accident, or when a doctor …

Are there guidelines for visitors to the hospital?

Are there guidelines for visitors to the hospital? The goal of MUHC visiting guidelines is to ensure that our patients receive the best balance of rest, care and support . The patient and family are considered partners in care.  It is important for the …

Where is the parking?

Where is the parking? Visit the Parking web page to find information on parking at our various sites. …

How do I get to the hospitals?

How do I get to the hospitals? Scroll down on the home page to see the Our hospitals section of our website which provides this information. …