USERS’ RIGHTS WEEK - SEPTEMBER 21 TO 28, 2020

Patients are at the heart of everything we do.  This week is Users’ Rights Week; an ideal time to highlight the rights that patients have, and the central role the MUHC and the MUHC Users’ Committee play in protecting these rights, day in and day out.

The list below is an excerpt of the MUHC Patients’ Committee pamphlet.

Your right as a patient are to:

• take part in any decision that affects your health or welfare;
• be represented by a person of your choice;
• receive the benefit of adequate, ongoing, and personalized services;
• accept or refuse treatment;
• receive care in a welcoming and safe environment;
• be treated in a courteous and respectful manner;
• have access to your medical file;
• have your personal health information treated in confidence;
• receive information about the risks and consequences of treatment options, services and resources;
• choose a health-care professional and institution;
• obtain end-of-life care and medical aid in dying;
• receive services in French or English;
• file a complaint

“In recognition of Users’ Rights Week, 2020, we must be mindful that despite the current COVID-19 public health crisis, patients’ rights must still be respected and maintained. These rights include, but are not limited to: the right to optimal care both mentally and physically, optimal lodging and living conditions, dignity, safety and security and contact with their loved ones through safe means, which includes the right to visit them in person or accompany them. We must be mindful that isolation can be detrimental.  Seniors in long-term-care facilities, children in group homes or special pediatric respite centres, need to see their loved ones.”

Pierre Hurteau
Seeta Ramdass
On behalf of the MUHC Users’ Committee

Patients or families with any questions or concerns can reach out to the MUHC Users’ Committee at 514 934-1934 ext. 31968, [email protected] or by visiting their webpage.