Located on the border of NDG and Westmount, this newest addition to the MUHC is one of the most innovative academic health centres in North America. It is comprised of five sites in one:
Here, our vision of excellence is taking shape to integrate health care, research, and teaching on a whole new level. With custom-built facilities, state-of-the-art equipment, and nurturing healing environments, we are pushing the boundaries of innovation for our current generation and those to come.
In addition, the McGill Academic Eye Centre resides at the Glen-adjacent building on 5252 de Maisonneuve Blvd. W., and offers all adult ophthalmological care for the MUHC.
The main entrance of the MUHC Glen site is 1001 Décarie Boulevard, Montreal, QC H4A 3J1. Coloured windows lining the north facade of the Glen mark the main entrance to both the adult and pediatric hospitals. Cars or taxis may drive up to the main entrance and drop off passengers. The Cedars Cancer Centre has a separate entrance on the east side. See Finding your way at the Glen.
How to get here
STM's Paratransit service makes stops at three main entrances at the Glen site: the Royal Victoria Hospital, the Montreal Children's Hospital, and the Cedar Cancer Centre. Click here to find out more. (http://www.stm.info/en/para)
Please note: The ministère des Transports du Québec will close rue Saint-Jacques from March 21, 2015 to fall 2017 as part of the Turcot project.
How does this affect getting to the Glen?
Starting May 11, 2015, a new bus line will serve the MUHC’s Glen site, thus enabling persons with limited mobility to reach their destination more easily. Click for more information.
This new bus line drops patients right at the front door of the MUHC’s Glen site, enabling persons with limited mobility to reach their destination more easily. Click for more information.
If you are arriving:
- by metro: Located on the Orange Line, Vendôme station is situated next to the Glen site and is connected to the Glen site by a tunnel. Please note, Vendôme station is not universally accessible. Persons of limited mobility should take bus 77 from Lionel-Groulx station or Transport Adapté.
- by bus: The 77 leaves from Lionel-Groulx and drops patients directly at the front doors of the Glen site and is accessible for individuals with limited mobility. There are six local buses that stop at Vendôme station (37, 90, 102, 104, 105, 124) and five that make frequent stops near the Glen site (17, 78, 63, 371, 420). Transport Adapté also offers three stops at Glen main entrances (Montreal Children's Hospital, Royal Victoria Hospital and Cedars Cancer Centre.
- by commuter trains: Vendôme station also connects to three commuter train lines: Saint-Jérôme, Candiac and Vaudreuil/Hudson.
- by car: The hospital’s public entrance on Décarie Boulevard. is easily accessed from highways 15, 20 and 720. The public parking lot is located underneath the main plaza.
- by bike: Dedicated bike lanes surround the site and connect to the City of Montreal lanes situated on Décarie and De Maisonneuve Boulevards. The Glen has numerous bike racks.
- by foot: Pedestrians can use entrances on Décarie Boulevard. and Glen Rd., as well as an extended underground tunnel from Vendôme station
Finding your way
Finding your way around the Glen is made simple by colour-coding our different areas:
Montreal Children’s Hospital: turquoise
Royal Victoria Hospital: dark blue
Montreal Chest Institute: orange
Cedars Cancer Centre: green
MUHC Research Institute: red
In most cases, you’ll need a referral from a general practitioner in order to get an appointment with a specialist at the MUHC. To make an appointment for an adult patient, please call the MUHC Appointment and Referral Centre at 514 934-8488 Monday to Friday from 8 a.m. to 5 p.m. For a first time appointment in a service, you will be told how to send your consultation request and what information to include. Please note that you can ask for a follow-up appointment at the clinic reception, following your visit.
If you are visiting the Glen site for the first time, you must go to the Admitting Office at C RC.0046 in the Promenade Larry and Cookie Rossy to obtain a new MUHC hospital card prior to your first appointment.
If you have to be admitted to the hospital
The Admitting Office will try to let you know in advance of the day and time you will be admitted. In some cases, your admission date could be delayed on short notice.
Upon arrival, you should have a hospital card made (if you don’t already have one). You should also bring your Medicare card. If you do not have a valid Medicare card, pre-arranged payment must be made with the Finance Department (local 48048).
Although the hospital makes every effort to avoid such situations, you might arrive to be told that you cannot be admitted. In such cases you will be asked to return home or to make arrangements for accommodation in Montreal until a bed is available. Information regarding reasonably priced accommodations is available from the Social Service Department (local 31569).
What to bring
Although the MUHC provides hospital gowns, you may feel more comfortable in your personal effects. You can bring your own pyjamas/clothing, housecoat, and slippers/ shoes. You should bring a toothbrush, toothpaste, tissues, shaving items, soap, body lotion, sanitary supplies and other personal care articles. Since storage is limited, you are asked to bring only a small suitcase.
Please bring all medications that you are taking. This will ensure that the admitting physician or nurse can verify the exact medication and dose that you have been prescribed.
You should also bring your valid Medicare card and MUHC card. If you do not have an MUHC hospital card, the Admitting Office staff will make one for you. If you do not have a valid Medicare card, pre-arranged payment must be made with the Finance Department (local 48048).
Please do not bring any items of value. If you do, you will be asked to turn them over for safekeeping or to sign a form that releases the hospital of any responsibility. If a theft or a loss occurs, you should immediately make a report to your nurse. When not in use, dentures, eyeglasses and hearing aids should be placed inside your bedside table in containers provided by the hospital. The MUHC is not responsible for patients’ property or for valuables and cash not left in safekeeping.
Electrical appliances and computers
For safety reasons, you are asked not to bring electrically-powered appliances such as electric blankets, heating pads, hair dryers and curlers. Battery-operated appliances are permitted. You are responsible for the safekeeping of your appliances.
Leaving your room
If you wish to temporarily leave your room, please inform your nurse or somebody at the care station. It is important for the nursing staff to know where you are at all times.
At the time of your admission, you will be asked to sign a general consent form for treatment and tests. For patients under the age of 14 years, the person with parental authority will be asked to sign on the patient’s behalf. For adult patients who have been deemed incapable by a physician, substituted consent may be acquired from the patient’s legal representative.
For further information, you may contact the Ombudsman/Complaints Commissioner (local 35655) or ask to speak with a Social Worker from the Social Service Department (local 31569). You may also attempt to seek advice from the Office of the Public Curator (514 873-4074).
At the same time, you will be asked whether or not you agree to release personal and confidential medical information to your insurance company (if any) and/or to referring doctors, hospitals or clinics.
The Glen site has single-patient rooms with a private ensuite shower and toilet. Single rooms allow you to talk to your doctor and nurses in private and they also help to minimize the risk of hospital-acquired infections. Each room comes with a built-in closet, with lock, to store personal belongings, and a large television screen, which will be used for entertainment as well as by healthcare workers to share test results, x-ray images, and additional information. Your room also has a couch, which a family member can use to spend the night. Finally, each room has a large window with plenty of natural light.
A family member can stay overnight and sleep on the couch in your room. If needed, the Social Service Department (local 31569) can provide you with information regarding reasonably priced hotels in the area.
Hospitalization and outpatient services charges: for who?
- For Quebec residents with a valid Medicare card from the Régie de l’assurance maladie du Québec, most hospitalization charges and outpatient services are fully covered.
- If you are a patient from any other country, or a Canadian resident without a valid Medicare card, you are responsible for all hospitalization expenses and professional fees for services received at the hospital. You must make an advance deposit equal to seven days payment upon admission to cover the hospitalization charges. You will also receive a bill for professional services. To make your advance deposit, please contact a finance representative at the Patients’ Cashier’s Office (room B S1.3885.1, local 34627). A deposit may be made by certified cheque, credit card or debit card. If you pay by credit card you can also do so by telephone (local 34627). It is sometimes possible to obtain a temporary Medicare card if one has been lost or is expired for less than six months.
- In accordance with an agreement between all Canadian provinces, patients from other provinces with a valid Medicare card from their home province are also fully covered for most services.
The completion of forms for insurance and other purposes is not covered by Medicare and doctors may charge a fee for this service.
Certain medical treatments and services are not covered by Medicare. In these cases you will be informed. It is up to you to contact your insurance company regarding possible reimbursement of associated costs. The hospital is not responsible for decisions made by insurance companies about reimbursement of services not covered by Medicare.
There is a daily hospitalization charge for patients who no longer require active medical treatment and who are awaiting transfer to a long-term-care facility. These charges have been determined by the Quebec Ministry of Health and Social Services. Your doctor will advise you of this change of status and the Social Service Department (local 31569) and the Accounting Office (local 42732) can provide more details.
Questions about hospital bills
If you have any questions concerning your bill, please call the Accounting Office (local 42732)
Transport by ambulance
Ambulance charges are your responsibility unless you meet certain criteria for free ambulance transportation. Such criteria include transportation to a hospital following a traffic accident, or when a doctor has signed a form attesting to the medical need for transport for a person over age 65, or for certain people receiving Income Security benefits. Of note, private insurance will sometimes reimburse ambulance fees.
Your care team
Your team consists of a variety of healthcare professionals and staff who work together, in collaboration with you, to care for you and your family. Among the professionals are nurses, nursing assistants, patient attendants (orderlies), doctors, physiotherapists, occupational therapists, dieticians, pharmacists, social workers, blood technicians, ECG technicians, as well as respiratory therapists. Some of the support staff you may encounter include unit coordinators (the clerk at the front desk of the unit), housekeepers and transport attendants.
The MUHC takes pride in its dynamic nursing staff who are at the centre of the care team. Nurses are the ones you will have the most contact with you during your hospital stay. They play an important role in providing care, as well as supporting and educating patients and their families. They do this in many ways, including through communicating important information and actively listening to your concerns so that the team can understand how to best care for you and your family. You will have a nurse assigned to you at all times—the nurses on your care unit may work in 8- or 12-hour shifts. Your nurse should be your first contact if you have questions about the care you receive.
A physician (doctor) is in charge of your treatment plan and supervises the medical team: medical fellows, residents and students. Depending on our unique needs, your doctor may consult with other specialists and consultants. When a doctor transfers your care to another doctor, they communicate detailed information about you before this change. There is always a member of the medical team available to answer your questions.
The MUHC is a teaching hospital. Students from a variety of healthcare professions may be involved in your care. Should you have a concern about their services or the services provided by any other healthcare professional or staff member of the hospital, please talk to the Nurse Manager or the Assistant Nurse Manager on your care unit.
Care stations are centrally located and there are decentralized stations near each room, so clinical staff are never far from their patients’ sides.
The hospital cafeteria is located in the Trottier Family Atrium, level S1 (C S1.1178). It comes complete with an outdoor terrace, for indoor and outdoor seating, and it is accessible to everyone (patients, family members, visitors and staff) 7 days a week . Service hours are:
- from 7 a.m. to 7 p.m., Monday through Friday,
- and between 9 a.m. to 2 p.m. and 4:30 p.m. to 7 p.m. Saturdays, Sundays and holidays.
Here, you will find a complete selection of various meals and snacks that can be consumed on site or taken to go. Our recipes promoting healthy nutrition habits are at the forefront of our values and our warm and welcoming staff will be there to greet you as best they can. We’ll be waiting for you!
The MUHC Catering service offers a variety of tasty quality dishes that are designed to suit the need of any of your events or special occasions. For six or more people, you or a member of your family can take advantage of this service by choosing from a variety of selections including hot and cold breakfasts, cold buffets, sandwich and salad platters, pizzas, desserts and coffee service. We also offer custom order service should you wish to order a special cake or menu not found within our regular selection. For more information, please contact our catering service (local 36232) and we will be pleased to serve you.
Wi-Fi public access At the Glen site, the MUHC offers free basic Wi-Fi Internet access to patients and visitors. The service is provided through the following network name:
To access Wi-Fi, enter the following requested information (in lower case):
This free service is offered with limited access and a controlled environment. No streaming videos such as YouTube, Netflix or any other similar activities are permitted. This basic Internet service is offered “as is” without support or help from our clinical staff, who are not trained to respond to technical support questions. Some volunteers might be able to help you establish an Internet connection for your device if you are experiencing any technical difficulties.
Interpreters are available if you or your family are unable to speak French or English, or if your understanding of these languages is limited. An interpreter may be requested on the patient’s behalf by healthcare staff.
The Larry and Cookie Rossy Promenade
The Larry and Cookie Rossy Promenade runs all along the colour windowed entrance of the Glen site and connects the Royal Victoria Hospital entrance with the Montreal Children’s Hospital entrance. Filled with natural light, this spacious area serves as the location of our adult and pediatric Admitting Office (C RC.0046), the McConnell Resource Centre (B RC.0078), as well as the Information and Parking offices.
The McConnell Resource Centre
The McConnell Resource Centre, located at the heart of the Larry and Cookie Rossy Promenade on the main floor of the Glen Site, is a shared space with two sections: a Patient Resource Centre and a Medical Library for personnel of the MUHC.
The Patient Resource Centre has a growing collection of books and pamphlets for adult patients and their loved ones and offers access to computers, printers, a photocopier, a scanner, a fax and WiFi.
A librarian is also available on-site to guide you to reliable resources that can answer your questions about:
- medical conditions and diseases
- tests and procedures
- support groups
- government and community resources
- and much more!
Contact the Patient Resource Centre:
Room B RC.0078
(514) 934-1934, extension 22054
crp-prc [at] muhc [dot] mcgill [dot] ca
Montreal Children's Hospital Family Resource Centre
The Montreal Children’s Hospital has its own Family Resource Centre, located on the main floor in Block A
Room A RC.1107
514 412-4400, x 22383
bibliofam [at] muhc [dot] mcgill [dot] ca
Cedars CanSupport Learning Resource Centre
To help ease the anxiety and uncertainty many new cancer patients and their loved ones experience, the Cedars Cancer Centre features a resource centre (D RC.1329) offering a wide selection of education materials, such as pamphlets, books, DVDs and access to the Internet. Full-time staff is on hand to help patients and their families find the information they need, including details about support groups, information sessions, as well as referrals for wigs, prosthetics and other necessary items.
Contact the CanSupport Learning Centre:
Room D RC. 1329
514-934-1934, x 34990
cedarscansupport [at] muhc [dot] mcgill [dot] ca
The Glen site is entirely landscaped, with green space making up one third of the 43-acre site. On the North side, you will encounter a large plaza adorned with art installations, walking paths, gardens, and seating areas. The Cedars Cancer Centre has its own healing garden on the East side and The Montreal Children’s Hospital comes with a playground on the South side.
The Glen site gardens help create a healing environment. They act as an oasis for patients, families, personnel and members of the community to enjoy fresh air and find tranquility.
The Glen site is home to a prestigious collection of public art intended to comfort, encourage and inspire you, your family, and our healthcare professionals, as well as showcase the outstanding talents of Quebec artists. Eleven large-scale works made by renowned local artists are on display throughout the hospital, as well as our 1,600 item collection being relocated from MUHC legacy hospitals.
The Prayer and Meditation Room
The Prayer and Meditation Room, for people of all faiths, is located at C 02.1178 and is open 24 hours per day.
Patient self-help groups
The following self-help groups may interest you:
Cedars CanSupport provides cancer patients and their families with emotional, educational, practical and financial support and resources to encourage a sense of well-being, such as:
- Support groups (including coping skills, post treatment, family support, and a young adult program)
- Educational services (public lectures on a variety of topics throughout the year, workshops like Brain Fog and Look Good Feel Better, and access to the Cedars CanSupport Learning Resource Centre)
- Complementary therapies (music, art and drama therapy, reiki, massage and yoga)
- Practical services (such as reduced parking passes and free wigs, hat and turbans)
For further information, please call 514 843-1666 or visit cansupport.ca
Renal Patient Support Program
This program is intended for renal patients and their families, and is supported by DialyTran, the MUHC’s Dialysis and Organ Transplant Fund. For further information, call local 35209 or visit dialytran.ca
My Tool Box
This 6-week program is intended for individuals living with chronic disease and their loved ones. It is designed to teach people the skills they need to live well with chronic health conditions such as diabetes, heart disease, asthma, arthritis, cancer, MS, muscular dystrophy, stroke, hypertension and chronic pain. For further information, call local 71585 or visit mytoolbox.mcgill.ca
The MUHC has four Ombudsmen/Complaints Commissioners to assist patients, their families and legal representatives in helping them to resolve complaints. The Ombudsmen/Complaints Commissioners are available to help you if you have questions about your rights as an MUHC user or if you need advice to help resolve any perceived conflicts. The Ombudsman/Complaints Commissioners can be reached by telephone (local 35655 or 48306). The patient complaint system is governed by Quebec legislation, and is outlined in a brochure available on all sites of the MUHC.
Patient’s rights and responsibilities
All patients of the MUHC have specific rights, within the limits of Quebec legislation, concerning their expectations to quality of care and treatment. Your rights and corresponding responsibilities are more fully explained in the MUHC Code of Ethics.
Mandate, Advance Directive or a Living Will
If you have:
- previously prepared a mandate given in the case of Inaptitude for matters relating to personal health that names the person with whom you wish professionals of the MUHC to communicate for decisions on your behalf,
- or, if you have prepared documents that communicate your advance directives, or a living will,
please advise, or have your legal representative advise, any professional member of your MUHC treating team as soon as possible.
At the time that you write a mandate, advance directive or living will, it is a good idea to tell your designated legal representative, a member of your family or a close friend of your desired intentions and to provide this person with a copy of the necessary documents.
- The Patients’ Committee has a legal mandate to monitor the quality of life for the users of the hospital, to assess their level of satisfaction, and to assist and accompany them as necessary in the defense of their rights.
- Members of the Patients’ Committee actively participate in the MUHC community by serving on key hospital committees and in advising hospital staff and administrators of the patient’s perspective, thereby ensuring that patients’ concerns are heard and their interests are preserved. The Committee supports and promotes patient partnership initiatives in its belief that patients have the right to be involved in making decisions at every level of their care.
- The Committee also provides patients with information relating to their rights and responsibilities and, as needed, will assist patients in filing a complaint.
- The Patients’ Committee is represented on the MUHC Board of Directors.
To reach a member of the Patients’ Committee, call local 31968 and leave a message. A member of the committee will respond to your call.
Volunteers work mostly at the patient’s side in specialized programs. Some of these programs include CanSupport, cuddles, dialysis/transplant, friendly visits, humour, information, music and food/sundries carts. Patients, their families and friends can expect a visit from well-trained and supervised volunteers from all walks of life and all age groups. If you are interested in volunteering, call local 34300.
Visitors are guests of the patient. Regular visiting hours (which do not apply to family) are from 8 a.m. to 9 p.m. This may change based on patient/nursing needs. Children under the age of 12 must be accompanied and supervised by an adult. For the patient’s privacy, visitors and family may be asked to leave the patient room for a short period of time.
The goals of MUHC visiting guidelines are to ensure that our patients receive the best balance of rest, care and support. The patient and family are considered partners in care. The patient will identify their family or significant support.
It is important for the healthcare staff to be able to provide care while maintaining a supportive and comfortable environment for patient and family. The number of family members and visitors in the room is dependent upon the patient’s condition. Guidelines for the presence of family and visitors will be flexible and will respond to the preferences and changing needs of the patient.
In some circumstances, an individualized visiting plan may be developed to respond to the needs of a specific patient and family or a safety-related concern. It will be developed collaboratively with patient, family and clinical staff.
At the Glen site, families can stay overnight in the single patient rooms on sofas. If doing so, please speak with the patient’s nurse. In areas without these in-room facilities (in critical care units), speak to the patient’s nurse about how you stay overnight.
By following these simple rules you will help promote patient healing and recovery:
- Wash hands before and after visiting patients
- Respect the posted Infection Control Signs on patient room doors
- Respect restricted visiting rights. This normally occurs during an outbreak of a contagious illness.
- Do not touch patients’ wound coverings, tubing or equipment at bedsides
- Do not visit if sick with fever, cough, diarrhea or rash
- Your belongings can be kept in the drawers underneath the patient room sofa
Mutual respect between family, visitors and healthcare staff is essential. Courteous and respectful behaviour is a requirement.
Leaving your Room
If you wish to temporarily leave your room, please inform your nurse or somebody at the nursing station. It is important for the nursing staff to know where you are at all times.
Procedures to follow, in the event of a fire or a fire alarm
- If you discover a fire/smoke or a burning smell, immediately report it to your nurse or someone at the care station.
- If you hear the fire bells ringing, follow the instructions of the hospital staff. For the safety of patients and staff, fire drills are held regularly. If a fire drill occurs during your stay, please follow the instructions given by your nurse.
Using mobile phones in the hospital
Mobile phones are now permitted in all MUHC locations, but please respect the following rules:
- You may use your cellular phone (or other wireless device) as long as you stay a minimum distance of one metre from biomedical equipment; please respect signage
- Please turn down the volume of the ringtone or set mobile phones to vibrate
- Be sure to talk quietly and respectfully
- Keep phone calls as brief as possible
- Do not use the camera function without permission
The MUHC strongly supports the Anti-Tobacco Act.
Smoking is not permitted in the hospital. Furthermore, it is forbidden to smoke outside, on the MUHC grounds. Be advised that inspectors from the Quebec Ministry of Health and Social Services will visit each of the MUHC sites to ensure compliance with non-smoking areas and other regulations under the Tobacco Act. These agents will issue fines under the Act (L.R.Q., c. T-0.01), which will be paid to the Ministry of Health and Social Services, not to the MUHC. If you would like help to quit smoking we invite you to visit the website: Santemontreal.qc.ca (Support & services > Services by type > Smoking cessation)
You must report all accidents or falls to a staff member.
For security reasons, all MUHC personnel must wear his/her MUHC ID card at all times. ID cards allow for patients, parents, visitors and suppliers to identify MUHC staff.
Lost and Found
Hospital Security (local 78282) operates a Lost and Found service. Should you lose any of your personal property, please let your nurse know and he or she will contact the Lost and Found service for you. Should you believe that any of your personal items have been stolen, please report the theft immediately to your nurse
Your doctor will inform you when he or she believes that you no longer need to stay in the hospital for active treatment. Your doctor will also let you know the approximate day of your discharge or of your transfer to another institution.
- On the day of your discharge, you will be asked to check out of your room by 11 a.m. If you are unable to leave the hospital by this time, you can wait in the patients’ sitting room located on your floor.
- If there are outstanding charges, you should pay them before you leave at the Patients’ Cashier’s Office, room B S1.3885.1. You may pay by debit or credit card, in person or by telephone if you pay with a credit card (local 34627).
- If you feel you’ll require support and care after you go home, please speak to your doctor, nurse or social worker, as they can help you make the necessary outpatient arrangements.
- Please be sure to take all your possessions when you leave. If your nurse has placed your valuables in the Patients’ Cashier’s Office, you should claim them before leaving (room B S1.3885.1).
- If medications have been stored for you by the hospital, you may take them home but you should check with your doctor or nurse to determine whether your prescription remains the same.
Your doctor may request that you return to a clinic for a follow-up appointment. Before you leave the hospital make sure you have all the necessary information about where to go for this appointment or who to contact in order to make the appointment.
Curious to learn more about the Glen site?
Click on the dots to explore your new hospital
|The scrub machine|
Staff will get their scrubs directly from an automated machine located throughout the hospital. After they swipe their ID card, scrubs in the correct size will be dropped into an opening. They can return dirty scrubs to any of the machines in the hospital as well.
The pneumatic tube system
Behind the walls of the new Glen site runs an extensive network of tubes that will be used to deliver samples, medication, and emergency supplies from places like the hospital pharmacy directly to the central caregiver stations in the patient room pods.
|MUHC prepping for big move|
With more than 200 patients to transfer in less than a week, the MUHC held a simulated moving day at the Royal Victoria Hospital. This included a make-believe patient played by an intern pretending to make the trek to the new superhospital at the Glen Site.
The robot medication dispenser
The pharmacy department's new robotic system was designed to reduce dispensing errors to virtually zero. After it receives an order, it picks the medication, labels it and then double checks it for accuracy. It also affixes a bar code to the medication that nurses can scan directly in a patient's room before the medication is given, automatically updating the patient file.
Parking at the Glen Site
There are TWO parking lots available to hospital visitors:
- Underground Parking Lot
Accessible via Decarie Blvd., the main parking lot is located below the main plaza at the Glen site and includes 28 handicapped spaces.
To access the underground parking lot, follow the roadway that passes directly in front of the hospital entrances until you reach the STOP sign at the end of this road. Turn left, then immediately turn left again and follow the ramp down to the underground parking lot. Display boards provide up-to-the-minute information on the number of available parking spaces on each parking level (P1-P4).
DAILY RATES 0 - 30 minutes $10.00 31 - 61 minutes $15.00 61 - 90 minutes $20.00 91 minutes - 24 hours $25.00
- Express Parking Lots
There are two Express Parking lots that are meant for quick visits to the hospital. One is located directly across from the main entrance to the hospital. The second is located past the Cedars Cancer Centre at the entrance to the Research Institute. Payment can be made by credit card at the exit of the lot or at any one of the blue payment kiosks.
EXPRESS RATES 0 - 30 min $10.00 31 - 60 min $20.00 61 min - 24 hours $30.00
Reduced parking rate packages at the MUHC
To better serve our patients and their families and visitors, the McGill University Health Centre (MUHC) is pleased to offer new discounted rates and packages to lessen the financial impact of frequent visits. Whether it is for a patient returning to the hospital for numerous clinic appointments or for a family member visiting an hospitalized patient, we offer reduced parking rates to fit individual needs.
Multi-Site Day Pass
Clinic Long-Term Pass
Passes can be purchased at any of the Parking Customer Service desks listed below. Weekly Passes can also be purchased at the Glen site from one of the blue parking payment machines.
Drop off zones
Visitors may also drop off/pick up at the hospital main entrances or at the Emergency Department (follow the red “URGENCE/EMERGENCY” ramp). Vehicles must then either park in the parking lot or leave the premises. All entrances, exits and roads must be free of vehicles for safety and security reasons. The City of Montreal is permitted to issue parking tickets for vehicles illegally parked on the Glen site grounds.
Emergency Department parking
If you are visiting the Emergency Department (ED), take the dedicated ramp that leads you directly to the front doors of the ED.
- Turn into the Glen site from Decarie Blvd. and follow the roadway to the front entrances of the hospital.
- Veer left at the red “URGENCE/EMERGENCY” sign and follow the circular driveway down to the underground parking lot. There are dedicated drop-off spaces for ED drop-off. Once the drop off is done, follow the signs to park in the general underground lot.
Electric car parking
As part of our greener approach to health care, the MUHC Parking is proud to announce that electric car parking spaces with recharging capabilities are now available at the Glen site. These designated parking spaces are situated in the underground parking at the Glen in the following sectors:
- P1 (facing pediatric emergency entrance) = 7 spaces
- P2 (Sector 100) = 9 spaces
- P2 (Sectors 300 and 400) = 24 spaces
- P3A (near the Shriner’s entrance via underground parking) = 9 spaces
There are THREE ways to pay for parking
- Payment kiosks
Accept Visa, Mastercard and cash (bills only, no coins) and are located on:
• Level P1 (corresponding with level S1 in the hospital) outside the Children’s and Adult Emergency entrances
• Level P2 in front of the elevators that lead to the hospital in block A and C
• Level P3 and P4 in front of the elevators that lead to the hospital in block C
- Parking customer service desks
Accept Visa, MasterCard, debit and cash. Reduced rate passes can also be purchased here.
Open Monday to Friday - 8 a.m. to noon and 1 p.m. to 4 p.m.
Royal Victoria Hospital main entrance
514 934-1934 x32330
Montreal Children’s Hospital main entrance
514 412-4400 x23427
- Payment stations at exit gates
Accept credit card (Visa or MasterCard) to process payment for daily parking pass. Located at the exit gate when you leave the parking lot.
If you encounter a problem, have a payment question, or experience difficulty attempting to enter or exit the parking area, please use the intercoms located on the blue parking machines. Assistance is available 24/7. The intercoms can also be used as a resource when the Customer Service Parking Offices are closed.