Montreal Neurological Hospital
The Montreal Neurological Hospital is a unique academic medical centre dedicated to neuroscience. Here, multidisciplinary teams of basic and clinical scientists generate fundamental information about the nervous system and apply that knowledge to understanding and treating neurological diseases.
The Neuro will relocate to the Glen site in the near future. Until then, it will continue providing safe and high-quality patient care and conducting world-class research at its current site on University Street. Find out more about the Neuro by visiting their website at theneuro.ca.
Amyotrophic Lateral Sclerosis
|Pain syndromes of the central and peripheral nervous system|
Secondary and Tertiary Stroke Care
Movement Disorders (ex. Parkinson’s Disease)
|Traumatic Brain Injury|
The main entrance of the hospital is at 3801 University Street, located north of Pine Avenue. Cars or taxis may drive up to the main entrance and drop off passengers.
Click to see the MNH hospital map.
Handicap entrances are north of the main entrance on University Street, or through the ambulance entrance at the rear of the hospital.
Bus and Metro
The nearest metro station is McGill on the green line, which is located at the corner of University Street and de Maisonneuve Boulevard. It will take you approximately 20 minutes to walk from the McGill Metro station to the main entrance of the hospital.
Convenient bus numbers and bus stops are: The most convenient bus route is the
- #144. Exit at the stop on Pine Avenue and University Street
- # 535 at Parc Avenue and Prince Arthur Street
- #107 at Pine Avenue and Doctor Penfield Street
- #24 at Sherbrooke Street and University Street.
Parking near the hospital is limited. There is a parking lot north of the main entrance on University Street, where the rates are posted. Weekly and monthly permits are available for visitors/patients from McGill University (514-398-4559). There are also a few handicap spaces available off University Street through the ambulance entrance, just south of the main entrance.
Reserved areas and signage must be respected at all times. Individuals who do not respect the No-parking signs may be ticketed or have their car towed.
Please follow any pre-operative instructions that may have been given to you.
Although the hospital provides hospital gowns, you may feel more comfortable in your own pyjamas/clothing, housecoat, and slippers/shoes. You should bring a toothbrush, toothpaste, tissues, shaving items, soap, skin lotion, sanitary supplies and other personal-care articles. Since storage is limited, you are asked not to bring large suitcases.
Please bring all medications that you are taking. This will ensure that the admitting physician or nurse can verify the exact medication and dose that you have been prescribed.
You should also bring your valid Medicare card and Neurological Hospital card. If you do not have a Montreal Neurological Hospital card, the Admissions Office staff will make one for you.
Please do not bring any items of value. If you do, you will be asked to turn them over for safekeeping or to sign a form, which releases the hospital of any responsibility. If a theft or a loss occurs, you should immediately make a report to your nurse. While most people wear their wedding rings, you should leave valuable watches, precious jewellery, cash, and credit cards at home. Bring only enough money to pay for the phone or television service or for incidental items. When not in use, dentures, eyeglasses and hearing aids should be placed inside your bedside table in containers provided by the hospital. The hospital is not responsible for patients’ property or for valuables and cash not left in safekeeping.
At the time of admission, you will be asked to sign a general consent form for treatment and tests. For patients under the age of 14 years, the person with parental authority will be asked to sign on the patient’s behalf. For patients who are incapacitated, the curator, spouse, tutor or close relative may sign the consent form. For further information, contact the Social Service Department ((514) 398-1916) or the office of the Public Curator 514 873-4074.
At the same time, you will be asked whether or not you agree to release medical information to your insurance company and/or to referring doctors, hospitals or clinics. You can choose not to release information outside the hospital. Please be assured that the refusal to release information will in no way influence the quality of the treatment you will receive.
There are three types of accommodations:
- Multiple-bed units
- Two beds per room
- Private rooms (one bed per room)
If the accommodation you prefer is not immediately available, we will try to provide it as soon as possible.
You should let the Admissions Office know as far ahead of time as possible what type of accommodation you prefer. If you request a two-bed or one-bed room, you will be asked to make an advance deposit equal to seven days payment. Proof of insurance coverage is not accepted as a form of payment for one-bed and two-bed rooms. If you wish to change your accommodation after your admission, please ask your nurse to forward the request to the Admissions Office, or contact the Admissions Office directly (514 398-1900).
Should a family member need to stay overnight, a cot can be set up in the patient’s room or in a nearby family room. If family members are from out of town and need to find accommodation, the Admissions Office (514 398-1900), the Neuro Patient Resource Centre (514 398-5358), or the Social Service Department (514 398-1916) can provide you with a list of hotels in downtown Montreal.
For Quebec residents with a valid Medicare card, hospitalization charges and most outpatient services are fully covered, except for costs related to private accommodation.
In accordance with an agreement between all Canadian provinces, patients from other provinces with a valid Medicare card from their home province are also fully covered, except for costs related to private accommodation.
If you are a patient from any other country, or a Canadian resident without a valid Medicare card, you are responsible for all hospitalization expenses and professional fees for services received at the hospital. You must make an advance deposit equal to seven days payment upon admission to cover the hospitalization charges. You will also receive a bill for professional services. The advance deposit will be collected from a finance representative or may be made at the Office of the Patients’ Cashier at The Royal Victoria Hospital, 687 Pine Avenue West, Room C4.16. A deposit may be made in cash, by cheque, credit card or debit card. If you pay by credit card you can also do so by telephone (514 934-1934, local 34627). It is sometimes possible to obtain a temporary Medicare card if one has been lost or has expired.
For all inquiries concerning your account, contact the Accounting Office during normal office hours (514 934-1934, local 42732).
There is a daily hospitalization charge for patients who no longer require active medical treatment but have been identified as needing long-term care. These charges have been determined by the Quebec Ministry of Health and Social Services. Your doctor will advise you of this change of status and the Accounting Office (514 934-1934, local 42732) can provide more details.
Ambulance charges are your responsibility unless a doctor has signed a form attesting to the fact that you require an ambulance for medical reasons or you are over the age of 65.
The completion of forms for insurance and other purposes is not covered by Medicare and physicians may charge a small fee for this service. Certain medical treatments and services are not covered by Medicare. In these cases you will be informed. It is up to you to inquire whether or not your insurance plan will reimburse you. The hospital is not responsible for decisions made by insurance companies about reimbursement of services not covered by Medicare.
Questions about Hospital Bills
If you have any questions concerning your bill, please call the Accounting Office (514 934-1934, local 42732).
Your Care Team
A variety of professionals will be involved with your care. Your nurse should be your first contact if you have questions about the care you receive.
The Montreal Neurological Hospital is a teaching hospital. Students from a variety of healthcare disciplines may be involved in your care. Should you have a concern about their services or the services provided by any other healthcare professional of the hospital, please talk to your nurse. Address complaints about a student to his/her supervisor.
The Café Neuro coffee shop (514-398-1926) is located on the third floor and sells meals and snacks. It is open to patients and visitors during the following hours:
- 7 a.m. to 7 p.m., Monday to Friday
- 7 a.m. to 7 p.m., Saturdays, Sundays
A cafeteria and vending machines are available at the Royal Victoria Hospital. They are accessible via the third-floor bridge connecting the Montreal Neurological Hospital with the Royal Victoria Hospital.
Regular visiting hours are from 8 am to 9 pm. These hours may be modified based on a specific patient population or nursing unit’s needs.
The goals of MUHC visiting guidelines are to ensure that our patients receive the best balance of rest, care and support. The patient and family are considered partners in care. The patient will identify their family or significant support.
It is important for the healthcare staff to be able to provide care while maintaining a supportive and comfortable environment for patient and family. The number of family members and visitors in the room is dependent upon the condition and of the patient(s) in the room. Guidelines for the presence of family and visitors will be flexible and will respond to the preferences and changing needs of the patient.
In some circumstances, an individualized visiting plan may be developed to respond to the needs of a specific patient and family or a safety-related concern. It will be developed collaboratively with patient, family and clinical staff.
Visitors are guests of the patient. Regular visiting hours (which do not apply to family) are from 8 a.m. to 9 p.m. This may change based on patient/nursing needs. Children under the age of 12 must be accompanied and supervised by an adult. For the patient’s privacy, visitors and family may be asked to leave the patient room for a short period of time.
Speak to the patient’s nurse about facilities available for staying overnight
By following these simple rules you will help promote patient healing and recovery:
- • Wash hands before and after visiting patients
• Respect the posted Infection Control Signs on patient room doors
• Respect restricted visiting rights. This normally occurs during an outbreak of a contagious illness.
• Do not touch patients’ wound coverings, tubing or equipment at bedsides
• Do not visit if sick with fever, cough, diarrhea or rash
• Ensure our belongings are locked or with you at all times. The hospital is a public place and staff cannot be held accountable if items are stolen
Mutual respect between family, visitors and healthcare staff is essential. Courteous and respectful behaviour is a requirement.
|Telephone: Main Line:||(514) 398-6644|
|Information and long-distance assistance:||(514) 398-5542|
|Accounting Office Inquiries:||(514) 934-1934 local 42732|
|Payment:||(514) 934-1934 local 34627|
|Office of the Patients’ Cashier:||Royal Victoria Hospital Main Floor near the Information|
|Desk Admissions Office:||(514) 398-1900, Room 165C|
|Café Vienne:, 3rd floor||(514) 398-1926|
|InfoNeuro: Neuro-Patient Resource Centre:||(514) 398-5358, Room 354|
|Laundry Service (private):||(514) 903-4352|
|Lost and Found:||(514) 398-5542|
|Neuro Development Office Donations:||.(514) 398-1958|
|Neurological Day Centre:||(514) 398-1986, Room 238|
|Ombudsman:||(514) 934-1934 local 44285|
|Parking Office:||(514) 398-4559|
|Pastoral Service:||(514) 934-1934 local 34163|
|Patients’ Committee:||(514) 934-1934 local 31968|
|Social Service Department:||(514) 398-1916|
|Volunteer Group: Friends of the Neuro:||(514) 398-1923|
|Wards: Intensive Care Unit:||(514) 398-1921 4th Floor|
|4th Floor North-East:||(514) 398-1985|
|3rd Floor Neurosciences :||.(514) 398-1983|
Your doctor will inform you when he or she believes that you no longer need to stay in the hospital for active treatment. Your doctor will also let you know the approximate day of your discharge or of your transfer to transitional care.
If you feel you will require support and care after you go home, your doctor, nurse or social worker will help you make any necessary outpatient arrangements.
- On the day of your discharge, you will be asked to check out of your room by 11 a.m. If you are unable to leave the hospital by this time, you can wait in the patients’ sitting room located on each patient unit.
- If there are outstanding charges, you should pay them before you leave. Payments are made at the Patients’ Cashier’s Office at The Royal Victoria Hospital, 687 Pine Avenue West, Room C4.16. You may pay with cash or by debit or credit card, in person or by telephone (514 934-1934, local 34627) if using a credit card.
- Please be sure to take all your possessions when you leave. If your nurse has placed your valuables in the Patients’ Cashier’s Office, you should claim them during office business hours, Monday to Friday, 8:30 a.m. to 12 noon and 1 p.m. to 4:30 p.m.
- If medications have been stored for you by the hospital, you may take them home but you should check with your doctor or nurse to determine whether your prescription remains the same.
Your doctor may request that you return to a clinic at the hospital for a follow-up appointment. Before you leave, ask the nursing staff how to arrange this appointment.