Montreal General Hospital
The Montreal General Hospital (MGH), founded in 1821, enjoys a distinguished world reputation, as well as an impressive history of community service. The MGH, a pioneer hospital in North America, introduced teaching at the bedside and founded the first medical school in Canada — the Faculty of Medicine at McGill University.
The hospital has remained a teaching hospital for the century and a half of the Faculty’s existence. The Montreal General Hospital is dedicated to patient care through diagnosis, treatment, research and teaching.
In 2015, several MGH clinics and services (including cancer care) moved to the Glen site, and ophthalmology moved to 5252 de Maisonneuve Blvd. W.
Find out more by clicking here
Allan Memorial Institute
Situated at 1025 Pine Avenue West, the Allan Memorial Institute continues to house our Ambulatory (out-patient) Psychiatry services.
Entrances are located on the North (Cedar Avenue) and South (Pine Avenue) sides of the hospital.
Click here to see the MGH hospital map.
Directions to the hospital
The nearest Metro station is Guy-Concordia on the green line. You may also exit at the Atwater or Sherbrooke Metro stations. Bus access from these stations is very convenient. From the Guy-Concordia or Sherbrooke stations:
- Bus 166, 165, 66 or R435
From the Atwater station:
- Bus 144 For more information on public transportation call (514) 288-6287, or dial AUTOBUS.
- From Sherbrooke Street: take Côte-des-Neiges Avenue North;
- From St. Denis Street take Pine Avenue West.
- From the Decarie Autoroute, West Island or Champlain Bridge: follow the signs leading to “Montréal Centre-Ville, #520 autoroute Ville-Marie” and exit at Guy Street. At the first light, turn right onto Rene Levesque Boulevard. Follow until Guy Street and turn left, heading north.
In most cases, you’ll need a referral from a general practitioner in order to get an appointment with a specialist at the MUHC.
To make an appointment for an adult patient, please call the MUHC Appointment and Referral Centre at 514 934-8488 Monday to Friday from 8 a.m. to 5 p.m. For a first time appointment in a service, you will be told how to send your consultation request and what information to include. Please note that you can ask for a follow-up appointment at the clinic reception, following your visit.
Upon arrival, you should register with the Admissions Office, L6.130, and have a Montreal General Hospital card made, if you don't already have one. You should also bring your valid Medicare card.
What to Bring
Although the hospital provides hospital gowns, you may feel more comfortable in your own pyjamas/clothing, housecoat, and slippers/shoes. You should bring a toothbrush, toothpaste, tissues, shaving items, soap, skin lotion, sanitary supplies and other personal care articles. Since storage is limited, you are asked not to bring large suitcases. Please bring all medications that you are taking. This will ensure that the admitting physician or nurse can verify the exact medication and dose that you have been prescribed. You should also bring your valid Medicare card and Montreal General Hospital card. If you do not have a Montreal General Hospital card, the Admissions Office staff will make one for you.
Please do not bring any items of value. If you do, you will be asked to turn them over for safekeeping or to sign a form, which releases the hospital of any responsibility. If a theft or a loss occurs, you should immediately make a report to your nurse. While most people wear their wedding rings, you should leave valuable watches, precious jewellery, cash, and credit cards at home. Bring only enough money to pay for the phone or television service or for incidental items. When not in use, dentures, eyeglasses and hearing aids should be placed inside your bedside table in containers provided by the hospital. The hospital is not responsible for patients’ property or for valuables and cash not left in safekeeping.
At the time of admission, you will be asked to sign a general consent form for treatment and tests. For patients under the age of 14 years, the person with parental authority will be asked to sign on the patient's behalf. For patients who are mentally incapacitated, the curator, spouse, tutor or close relative may sign the consent form. For further information, contact the Ombudsman at extension 48306 or Social Services at extension 48027.
At the same time, you will be asked whether or not you agree to release medical information to your insurance company and/or to referring doctors, hospitals or clinics. You may choose not to release information outside the hospital.
There are three types of accommodations:
- Multiple-bed units
- Two beds per room
- Private rooms (one bed per room)
If the accommodation you prefer is not immediately available, we will try to provide it as soon as possible.
You should let the Admissions Office know as far ahead of time as possible what type of accommodation you prefer. If you request a two-bed or one-bed room, you will be asked to make an advance deposit equal to seven days payment. Proof of insurance coverage is not accepted as a form of payment for one-bed and two-bed rooms. If you wish to change your accommodation after your admission, please ask your nurse to forward the request to the Admissions Office, or contact the Admitting Office directly (local 42190).
Should a family member need to stay overnight, a reclining chair can be set up in the patient’s room or in a nearby family room. If family members are from out of town and need to find accommodation, the Social Service Department (local 48027) can provide you with a list of hotels in the area.
For Quebec residents with a valid Medicare card, hospitalization charges and most outpatient services are fully covered, except for costs related to private accommodation.
In accordance with an agreement between all Canadian provinces, patients from other provinces with a valid Medicare card from their home province are also fully covered, except for costs related to private accommodation.
If you are a patient from any other country, or a Canadian resident without a valid Medicare card, you are responsible for all hospitalization expenses and professional fees for services received at the hospital. You must make an advance deposit equal to seven days payment upon admission to cover the hospitalization charges. You will also receive a bill for professional services. The advance deposit will be collected by a finance representative or may be made at the Office of the Patients’ Cashier at The Montreal General Hospital, 1650 Cedar Avenue, Room C6.117. A deposit may be made in cash, by cheque, credit card or debit card. If you pay by credit card you can also do so by telephone (local 42706). It is sometimes possible to obtain a temporary Medicare card if one has been lost or has expired.
For all inquiries concerning your account, contact the Accounting Office during normal office hours (local 42732).
There is a daily hospitalization charge for patients who no longer require active medical treatment but have been identified as needing long-term care. These charges have been determined by the Quebec Ministry of Health and Social Services. Your doctor will advise you of this change of status and the Accounting Office (local 42732) can provide more details.
Ambulance charges are your responsibility unless a doctor has signed a form attesting to the fact that you require an ambulance for medical reasons or you are over the age of 65.
The completion of forms for insurance and other purposes is not covered by Medicare and physicians may charge a small fee for this service.
Certain medical treatments and services are not covered by Medicare. In these cases you will be informed. It is up to you to inquire whether or not your insurance plan will reimburse you. The hospital is not responsible for decisions made by insurance companies about reimbursement of services not covered by Medicare.
Questions about Hospital Bills
If you have any questions concerning your bill, please call the Accounting Office (local 42732).
Your Care Team
A variety of professionals will be involved with your care. Your nurse should be your first contact if you have questions about the care you receive. The Montreal General Hospital is a teaching hospital. Students from a variety of healthcare disciplines may be involved in your care. Should you have a concern about their services or the services provided by any other healthcare professional of the hospital, please talk to your nurse.
Food and Services
Nutrition plays an important role in our overall health, treatment and recovery. A professional team of nutritionists/clinical dietitians is available to manage your nutrition care throughout your hospital stay. If you have other questions you can call the Department of Clinical Nutrition, extension 44707.
The cafeteria is located on the fourth floor, E4.149 (local 42339), and sells meals and snacks. It is open to patients and visitors during the following hours:
- Monday to Friday, 6:45 a.m. to 6:30 p.m.
- Saturdays, Sundays and most statutory holidays, 8:30 a.m. to 2 p.m. and 4 p.m. to 6 p.m.
Café, Restaurant and Gift Shop (Hospitality Corner)
All profits are donated to enhance patient care. Tips are donated to research and for essential equipment.
Café Pine (first-floor next to Pine Avenue main entrance):
- 7 a.m. to 7 p.m. daily
Café (sixth-floor Cedar lobby):
- 7:30 a.m. to 7:45 p.m. daily
Restaurant (sixth-floor, D6-125—129, near Cedar Avenue main entrance):
- Take Out Service – 6:30 a.m. to 4:30 p.m., Monday to Friday
- Restaurant/Snack Bar – 10 a.m. to 4:30 p.m., Monday to Friday
Gift Shop (D6 133):
- 10 a.m. to 4:30 p.m., Monday to Friday
- 1:30 p.m. to 4:30 p.m., Saturday and Sunday
Restaurant and gift shop hours are limited on weekends and evenings during the summer.
Hospitality Corner offers a catering service that operates 24 hours a day, 7 days a week. They provide a variety of meal options and can cater for groups of five persons and up. The catering service will deliver to your room or you may request this for a larger area, generally a conference room. Call local 43027 for more information. You will receive a bill for these services.
Telephone and Internet Services
All patient rooms are equipped to provide telephone service. Local calls and toll-free calls can be made from your room by dialing “9” followed by the desired telephone number. Long-distance calls must be made collect or charged to your telephone calling card or credit card. Dial 57070 from any telephone to reach the operator.
If your telephone is defective, please contact your nursing station and ask them to communicate with the telecommunications department.
Mobile phones are now permitted in all MUHC locations, but please respect the following constraints:
- You may use your cellular phone (or other wireless device) as long as you stay a minimum distance of one metre from any biomedical equipment.
- Please set mobile phones to vibrate
- Be sure to talk quietly and respectfully
- Keep phone calls as brief as possible
- Do not use the camera function without permission
Wi-Fi Public Access: “CUSM-MUHC-PUBLIC”
In some locations (indicated by a sign) the MUHC offers free Wi-Fi Internet access to patients and visitors. The service is provided through the following network name: CUSM-MUHC-PUBLIC
To access Wi-Fi you need to open your Internet browser of choice (e.g. Internet Explorer, Safari, Chrome, etc.) and enter the following requested information (in lower case).
The service is offered “as is” without support or help from our medical staff, who are not trained to respond to technical support questions. Some volunteers might be able to help you establish an Internet connection for your device if you are experiencing any technical difficulties.
You may rent a television for a daily or a weekly fee from a private company. Please ask your nurse to help you arrange for this service. Forms and order boxes are available on each floor. It is your responsibility to pay the company directly. For security reasons, you are not allowed to bring your own television to the hospital.
For safety reasons, you are asked not to bring electrically-powered appliances such as electric blankets, heating pads, hair dryers and curlers. Battery-operated appliances are permitted. You are responsible for the safekeeping of your appliances.
Patient Self-Help Groups
The following self-help groups have a representative at the Hospital:
- CanSupport — for cancer patients and their families (local 42314) is supporting by the Cedars Cancer Institute (cansupport.ca).
- Renal Patient Support Program — for renal patients and their families, and is supported by DialyTran, the MUHC’s Dialysis Organ Transplant Fund (local 35209), dialytran.ca
Spiritual Care offers spiritual, emotional and religious support to patients and their families. Chaplains provide a caring presence during times of stress and will support you and your family in coping with illness or grief. They are professionally trained ministers, priests, rabbis, and laypersons who work with the treatment team to respond to your needs during hospitalization. The service is confidential, non-denominational and bilingual. Chaplains are present in the hospital daily from 8 a.m. to 8 p.m. (8 a.m. to 4 p.m. on weekends) and are available after hours for emergencies. To reach them, ask your nurse to request Spiritual Care.
The MUHC has three Ombudsmen/Complaints Commissioners to assist patients and their families by investigating and helping to resolve complaints. Acting as a resource to staff, the Ombudsmen/Complaints Commissioners are available to help you if you have questions about patient’s rights or need advice to help resolve a conflict. The MGH Ombudsman/Complaints Commissioner can be reached by telephone (local 44285). The patient complaint system is governed by Quebec law, which is outlined in a brochure available at all sites of the MUHC.
Patient’s Rights and Responsibilities
All patients of the Montreal General Hospital have the right to expect quality treatment and care. Your rights and corresponding responsibilities are found in the Code of Ethics. You can pick up a copy of the Code of Ethics from the Ombudsman/Complaints Commissioner (local 44285), or visit the MUHC website: muhc.ca/about/mission/ethics
Members of the Patients’ Committee actively participate in the MUHC community by serving on hospital committees and advising hospital staff and administrators of the patient’s perspective, thereby assuring that the patients’ concerns are heard and their interests are defended. The committee also provides patients with information relating to their rights and responsibilities and will provide assistance, if needed, to patients filing a complaint. The Patients’ Committee is represented on the MUHC Board of Directors. To reach a member of the Montreal General Hospital’s Patients’ Committee, call local 42409 and leave a message. A member of the committee will respond to your call.
Private Duty Nurse
With your doctor’s approval, you may hire private nursing staff through the nursing office. The fee for such services is your responsibility. Private duty nurses must work under the direction of the nursing staff on the unit but they may not be permitted in some specialized care areas. Please discuss this with your nurse.
Interpreters are available if you or your family are unable to speak French or English, or if your understanding of these languages is limited. An interpreter may be requested on the patient’s behalf by the staff caring for them.
Volunteers circulate a cart with a variety of personal items and reading material you might need during your stay. In addition, from time to time volunteers will provide social and recreational activities.
Recreation Therapy is a hospital service that provides recreational activities for therapeutic purposes. Volunteers are sometimes called upon to assist with activities and outings.
Volunteers also organize numerous fundraising activities throughout the year. The money raised is used to meet direct patient-care needs. To make a donation, call 43008.
The Auxiliary of the Montreal General Hospital is a volunteer group of men and women who raise money for the hospital and promote it in the community. The Auxiliary provides special meals for major holidays, distributes Christmas gifts, participates in improving the hospital environment and holds annual fundraising events. Money raised by the Auxiliary is used to purchase medical equipment, sponsor annual research awards, to support various projects that enhance patient care and to fund community services that assist patients. This group of dedicated and enthusiastic volunteers makes a real difference in patients’ lives.
Vending machines with local English and French newspapers are located on the sixth floor near the Cedar Avenue main entrance.
All correspondence for you should bear your full name, floor and room number if possible. It is a good idea to include your maiden name, if applicable.
Mrs. Marg Benoit Doe
Montreal General Hospital
15th Floor, Room 1521
1650 Cedar Avenue
Montreal, Quebec H3G 1A4
Mail arriving for you after you have left will be forwarded to the address that you provided on admission or it will be returned to the sender.
A mailbox is located at the Cedar Avenue main entrance on the sixth floor.
Bank Machines (ATMs)
Bank Machines (ATMs) are located on the sixth floor, in the lobby area of the main entrance from Cedar Avenue, and at the Pine Avenue main entrance on the first floor.
Appointments with a hairdresser or barber can be arranged for Fridays by calling the volunteer services (local 43008). The hairdresser or barber can also come to your room. You are responsible for the cost of these services.
Regular visiting hours are from 8 a.m. to 9 p.m. These hours may be modified based on a specific patient population or nursing unit’s needs.
The goals of MUHC visiting guidelines are to ensure that our patients receive the best balance of rest, care and support. The patient and family are considered partners in care. The patient will identify their family or significant support.
It is important for the healthcare staff to be able to provide care while maintaining a supportive and comfortable environment for patient and family. The number of family members and visitors in the room is dependent upon the condition and of the patient(s) in the room. Guidelines for the presence of family and visitors will be flexible and will respond to the preferences and changing needs of the patient.
In some circumstances, an individualized visiting plan may be developed to respond to the needs of a specific patient and family or a safety-related concern. It will be developed collaboratively with patient, family and clinical staff.
Visitors are guests of the patient. Regular visiting hours (which do not apply to family) are from 8 a.m. to 9 p.m. This may change based on patient/nursing needs. Children under the age of 12 must be accompanied and supervised by an adult. For the patient’s privacy, visitors and family may be asked to leave the patient room for a short period of time.
Speak to the patient’s nurse about facilities available for staying overnight
By following these simple rules you will help promote patient healing and recovery:
- • Wash hands before and after visiting patients
• Respect the posted Infection Control Signs on patient room doors
• Respect restricted visiting rights. This normally occurs during an outbreak of a contagious illness.
• Do not touch patients’ wound coverings, tubing or equipment at bedsides
• Do not visit if sick with fever, cough, diarrhea or rash
• Ensure our belongings are locked or with you at all times. The hospital is a public place and staff cannot be held accountable if items are stolen
Mutual respect between family, visitors and healthcare staff is essential. Courteous and respectful behaviour is a requirement.
Leaving your Room
If you wish to temporarily leave your room, please inform your nurse or somebody at the nursing station. It is important for the nursing staff to know where you are at all times.
If you discover a fire or burning smell in your room, immediately report it to your nurse or someone at the nursing station. If you hear the fire bells ringing, follow the instructions of the hospital staff. For the safety of patients and staff, fire drills are held regularly. If a fire drill occurs during your stay, please follow the instructions given by your nurse.
Smoking is not permitted in the hospital. There are designated smoking areas outside of the hospital.
MUHC supports the Anti-Tobacco Act The MUHC strongly supports the Anti-Tobacco Act. Be advised that inspectors from the Quebec Ministry of Justice will visit each of the MUHC sites to ensure compliance with non-smoking areas and other regulations under the Tobacco Act. These agents will issue fines under the Act (L.R.Q., c. T-0.01), which will be paid to the Ministry of Justice, not to the MUHC.
Key points of the Act
- It is forbidden to smoke in all enclosed places.
- It is forbidden to smoke outside, within nine metres of any door.
- A person that smokes in a place where it is forbidden to do so is liable to a fine of $50 to $300, and for a subsequent offense a fine of $100 to $600 will be issued.
If you would like help to quit smoking we invite you to visit: santemontreal.qc.ca/en/healthy-living/healthy-lifestyle-habits/smoking-cessation
Please report all accidents or falls to a staff member.
Lost and Found
Hospital Security (local 48282) operates a Lost and Found service. Should you lose any of your personal property, please let your nurse know and he or she will contact the Lost and Found service for you. Should you believe that any of your personal items have been stolen, please report the theft immediately to your nurse
Your doctor will inform you when he or she believes that you no longer need to stay in the hospital for active treatment. Your doctor will also let you know the approximate day of your discharge or of your transfer to transitional care.
If you feel you will require support and care after you go home, your doctor, nurse or social worker will help you make any necessary outpatient arrangements.
On the day of your discharge, you will be asked to check out of your room by 11 a.m. If you are unable to leave the hospital by this time, you can wait in the patients’ sitting room located on each patient unit. If there are outstanding charges, you should pay them before you leave. Payments are made at the Patients’ Cashier’s Office, C6-117. You may pay with cash or by debit or credit card, in person or by telephone (local 42706) if using a credit card.
Please be sure to take all your possessions when you leave. If your nurse has placed your valuables in the Patients’ Cashier’s Office, you should claim them during office business hours, Monday to Friday, 7:30 a.m. to 4 p.m. If medications have been stored for you by the hospital, you may take them home but you should check with your doctor or nurse to determine whether your prescription remains the same.
Your doctor may request that you return to a clinic at the hospital for a follow-up appointment. Before you leave, ask the nursing staff to tell you whom you should contact in order to make this appointment. If you are unable to keep your appointment, please contact the same person to cancel.
Parking is available on-site in a covered parking lot. It is accessible from the Pine Ave. and Cedar Ave. entrances.
Drop off zones
People may also be dropped off/picked up at the hospital main entrance on Cedar Ave. Vehicles must then either park in the parking lot or leave the premises. All entrances, exits and roads must be free of vehicles for safety and security reasons. The City of Montreal is permitted to issue parking tickets for vehicles illegally parked on Montreal General Hospital grounds.
Emergency Department parking
If you are visiting the Montreal General Hospital Emergency Department (ED), enter on Pine Ave. to access the parking lot closest to the ED main entrance.