Frequently asked questions
Ambulance charges are your responsibility unless you meet certain criteria for free ambulance transportation. Such criteria include transportation to a hospital following a traffic accident, or when a doctor has signed a form attesting to the medical need for transport for a person over age 65, or for people receiving Income Security benefits. Private insurance will sometimes reimburse ambulance fees.
Dial 514 934-1934 and listen to the message. Choose your language and select option 3 and follow the instructions in the message.
Patients can bring their own wheelchair. In case of an accident, wheelchairs are available at MUHC. If you have been transported by ambulance to the hospital, and the technicians did not want to transport your wheelchair, you should ask a family member or friend to bring your wheelchair to the hospital just before you are discharged so you can leave the hospital using adapted public transport or taxi. Visit our Accessibility for patients with reduced mobility page for more information.
Visitors are guests of the patient. Regular visiting hours (which do not apply to family) are from 8 a.m. to 9 p.m. This may change based on patient/nursing needs. Children under the age of 12 must be accompanied and supervised by an adult. For the patient’s privacy, visitors and family may be asked to leave the patient room for a short period of time. Visiting hours for family members At the Glen site, families can stay overnight in the single patient rooms on a sofa bed. If doing so, please speak with the nurse. In areas without these in-room facilities (like in critical care units), speak to the nurse about how you can stay overnight.
When you arrive at the hospital, follow the “URGENCE/EMERGENCY” signs. There are dedicated drop-off spaces for emergency patients that are adapted for people with reduced mobility. Once you have dropped off the patient, follow the signs to the parking lot. Please do not park in the drop-off zone.
Dial 514 934-1934 and listen to the message. Choose your language and select option 3, an operator will transfer your call at the patient’s location.
When you arrive, a triage nurse will ask you questions about your health and health concern and assign a priority according to the Canadian Triage and Acuity Scale (CTAS), which ensures that the sickest people are always seen first. As a result, you may have to wait – even several hours – to see a doctor. We understand that can be difficult, but please be patient. We are working as a team to see every patient as quickly as possible. Depending on your situation, you may be redirected to other health centres for services. For example, the MUHC’s orthopedic department is based at the Montreal General Hospital (MGH). So if you present at the Glen Site Emergency Department with a fracture, you could be transferred to the MGH or another institution within the healthcare network.
Patients are given priority according to the seriousness of their condition and not on a "first-come, first-served" basis. As a result, wait times may vary. Therefore, please do not phone the MUHC with any questions regarding waiting times at our emergency departments.