The MUHC Reproductive Centre has created finance email addresses in specific categories to ensure prompt processing of your requests. Please make sure that your request has been sent to the appropriate email address:

RAMQ Donor Sperm Refund (from Xytex, CAN-AM, Cryobanks, and Repromed)

[email protected] 

Required information for processing the refund (to be included in your email):

  • Your hospital card number OR your full name and date of birth.
  • Invoice/Sales Order with a balance of $0 (in PDF format only).
  • Your home address where the cheque will be mailed to.
  • Treatment and treatment date for which the donor sperm was used (Intrauterine insemination (IUI) or IVF).

Refunds (any refunds other than RAMQ sperm refund) including but not limited to IVF, treatments, etc.

[email protected]

Required information for processing the refund (to be included in your email):

  • Invoice for your treatment at the MUHC Reproductive Centre (in PDF format).
  • Receipt or bank statement to show your payment.
  • Reason for the refund request.
  • Your home address where the cheque will be mailed to.
  • Your treating doctor's name.

Storage fees/ Request for information regarding (egg, sperm, and embryo storage)

[email protected]

Required information for processing the refund (to be included in your email):

  • Your hospital card number OR your full name and date of birth.
  • Receipt or bank statement to show your payment of the previous storage payment.

For any requests for payment over the phone the accounting office is available to take your payment on Mondays, Wednesdays and Fridays from 8 a.m. – 4 p.m. Please email us your availability for those days and hours.

Please note that you can also make a payment in person at the clinic at the reception from Monday to Friday from 8 a.m. – 4 p.m.


Copy of invoice for tax return purposes

[email protected]

Required information for processing the refund (to be included in your email):

  • Your hospital card number OR your full name and date of birth.
  • Your bank statement highlighting your payment of the treatment you requested for the invoice.

Request for making a payment by phone for pending treatments

[email protected]

Required information for making a payment (to be included in your email):

  • Your hospital card number OR your full name and date of birth.
  • Treatment for which you are paying.

For any requests for payment over the phone the Accounting Office is available to take your payment on Mondays, Wednesdays and Fridays from 8:00-4:00. Please email us your availability for those days and hours.

Please note that you can also make a payment in person at the clinic at the reception from Monday to Friday from 8:00 am - 4:00 pm.