The MUHC Reproductive Centre has created finance email addresses in specific categories to ensure prompt processing of your requests. Please make sure that your request has been sent to the appropriate email address:
Storage fees/ Request for information regarding (egg, sperm, and embryo storage)
Required information for processing your request (to be included in your email):
- Your medical record number (MRN) OR your full name and date of birth.
- Receipt or bank statement to show your payment of the previous storage payment.
For any requests for payment over the phone the accounting office is available to take your payment on Mondays, Wednesdays and Fridays from 8 a.m. – 4 p.m. Please email us your availability for those days and hours.
Please note that you can also make a payment in person at the clinic at the reception from Monday to Friday from 8 a.m. – 4 p.m.
Copy of invoice for tax return purposes
Required information for processing your request (to be included in your email):
- Your medical record number (MRN) OR your full name and date of birth.
- Your bank statement highlighting your payment of the treatment you requested for the invoice.
Request for making a payment by phone for pending treatments
Required information for making a payment (to be included in your email):
- Your medical record number (MRN) OR your full name and date of birth.
- Treatment for which you are paying.
For any requests for payment over the phone the Accounting Office is available to take your payment on Mondays, Wednesdays and Fridays from 8:00-4:00. Please email us your availability for those days and hours.
Please note that you can also make a payment in person at the clinic at the reception from Monday to Friday from 8:00 am - 4:00 pm.