MUHC Quality and Complaints Commissioner - Ombudsman

If you are experiencing difficulties navigating the MUHC system or wish to lodge a complaint, please feel free to reach out to the Ombudsman's Office. 

We are independent of the MUHC directorates with the mandate to: 

• ​give objective assessments of difficult situations  
• ​make recommendations to improve the quality of care and services when warranted, reasonable and feasible
• ​help patients and their representatives:  
  • ​obtain information
  • ​communicate with care team members
  • ​formulate a complaint
• ​provide consultations on the rights and obligations of healthcare providers, patients and families
• ​intervene when there are concerns that the rights of a person or a group are not being respected (including reports of mistreatment)   

​We can be reached by email, online form or telephone. In-person meetings are available by appointment.