Your Hospitals, Your Questions
With the move to the Glen commencing in less than a year and significant changes underway across the healthcare network, the McGill University Health Centre (MUHC) has launched an online question and answer forum that aims to address concerns and clarify any confusion felt by the general public on issues surrounding MUHC 2015. The initiative, entitled Your Hospitals, Your Questions (www.muhc.ca/questions) allows individuals to submit their questions online and receive answers publicly from the MUHC on issues ranging from the transition to the Glen to the clinical services that will be offered. The website will be officially presented at the MUHC Board of Directors Public Meeting this evening.
“As part of our continuing transparency improvements, we are inviting the public to post questions on our website, so that we can respond as rapidly, honestly and openly as possible,” said Normand Rinfret, Director General and CEO of the MUHC. “Old questions will remain on the website indefinitely and new ones will be added continuously. As such, we hope that this website will become a fantastic resource for both the public who seek information on MUHC 2015.”
Your Hospitals, Your Questions was adapted from a service originally developed for hospital employees and physicians and launched last summer on the MUHC Intranet. The platform was well-received by staff and has been receiving close to 30 questions per month, the majority of which relate to the new facilities at the Glen and the care that the MUHC we will be providing. “The success of Straight Talk internally demonstrates our commitment to improving transparency. As we plan the most important transformation of our history, the public must benefit from the same open information. ,” said Normand Rinfret
The website is divided into six sub-categories in order to address the variety of questions being asked:
- MUHC 2015: a look at the ongoing transformation of the MUHC.
- Construction: a look at the construction and upgrade renovations taking place across all MUHC facilities.
- New facilities: details of the new Glen site and the services that will be provided there.
- Hospital access: infrastructural changes, traffic flow, and public access to the new Glen site.
- Patient Care and transition: questions relating to the patient care that will be available at the MUHC in 2015 and the moving of the hospitals and patients.
- Community and environment: a look at MUHC community involvement and sustainable development initiatives.
With this launch, the MUHC wishes to enhance its direct dialogue with the community with the aim of improving transparency, clarifying inaccuracies surrounding the new MUHC and addressing the legitimate concerns of our patients and their families.
About the McGill University Health Centre (MUHC)
One of the world’s foremost academic health centres, the MUHC offers exceptional and integrated patient-centric care, research, teaching and technology assessment. Affiliated with the Faculty of Medicine of McGill University and part of the RUIS-McGill, the MUHC has a mandate to focus on complex care and is highly committed to working with partner organizations to ensure continuum of care in its community. The partner hospitals of the MUHC—the Lachine Hospital, the Montreal Chest Institute, the Montreal General Hospital, the Montreal Neurological Hospital, the Royal Victoria Hospital and the Montreal Children's Hospital—value multidisciplinary service throughout the lifespan, innovative technologies and practices, strategic partnerships and leadership in knowledge transfer. The MUHC is currently carrying out a $2.355-billion Redevelopment Project on three sites - the Glen, the Montreal General and Lachine hospitals. The project will support environments that ensure patients and their families receive the best care possible, now and for many generations to come. The sites are also anchored in best sustainable-development practices, including LEED® and BOMA BESt guidelines.
MUHC Public Affairs and Strategic Planning
E mail: public [dot] affairs [at] muhc [dot] mcgill [dot] ca
Tel.: 514-934-1934 ext.31560