Your Hospital Stay

Getting a Hospital Card

The Admissions Office 514 398-1900 will try to let you know in advance of the day and time you will be admitted. In some cases, your admission date could be delayed on short notice. Upon arrival, you should register with the Admissions Office, 165C on the ground floor near the Information Desk, and have a hospital card made (if you don’t already have one).

Please follow any pre-operative instructions that may have been given to you. 

What to bring

Although the hospital provides hospital gowns, you may feel more comfortable in your own pyjamas/clothing, housecoat, and slippers/shoes. You should bring a toothbrush, toothpaste, tissues, shaving items, soap, skin lotion, sanitary supplies and other personal-care articles. Since storage is limited, you are asked not to bring large suitcases.

Please bring all medications that you are taking. This will ensure that the admitting physician or nurse can verify the exact medication and dose that you have been prescribed.

You should also bring your valid Medicare card and Neurological Hospital card. If you do not have a Montreal Neurological Hospital card, the Admissions Office staff will make one for you. 

Valuables

Please do not bring any items of value. If you do, you will be asked to turn them over for safekeeping or to sign a form, which releases the hospital of any responsibility. If a theft or a loss occurs, you should immediately make a report to your nurse. While most people wear their wedding rings, you should leave valuable watches, precious jewellery, cash, and credit cards at home. Bring only enough money to pay for the phone or television service or for incidental items. When not in use, dentures, eyeglasses and hearing aids should be placed inside your bedside table in containers provided by the hospital. The hospital is not responsible for patients’ property or for valuables and cash not left in safekeeping.

Consent

At the time of admission, you will be asked to sign a general consent form for treatment and tests. For patients under the age of 14 years, the person with parental authority will be asked to sign on the patient’s behalf. For patients who are incapacitated, the curator, spouse, tutor or close relative may sign the consent form. For further information, contact the Social Service Department ((514) 398-1916) or the office of the Public Curator 514 873-4074.

At the same time, you will be asked whether or not you agree to release medical information to your insurance company and/or to referring doctors, hospitals or clinics. You can choose not to release information outside the hospital. Please be assured that the refusal to release information will in no way influence the quality of the treatment you will receive.

Accommodations

There are three types of accommodations:

  • Multiple-bed units 
  • Two beds per room 
  • Private rooms (one bed per room) 

If the accommodation you prefer is not immediately available, we will try to provide it as soon as possible.

You should let the Admissions Office know as far ahead of time as possible what type of accommodation you prefer. If you request a two-bed or one-bed room, you will be asked to make an advance deposit equal to seven days payment. Proof of insurance coverage is not accepted as a form of payment for one-bed and two-bed rooms. If you wish to change your accommodation after your admission, please ask your nurse to forward the request to the Admissions Office, or contact the Admissions Office directly (514 398-1900).

Overnight Accommodation for Families

Should a family member need to stay overnight, a cot can be set up in the patient’s room or in a nearby family room. If family members are from out of town and need to find accommodation, the Admissions Office (514 398-1900), the Neuro Patient Resource Centre (514 398-5358), or the Social Service Department (514 398-1916) can provide you with a list of hotels in downtown Montreal.

Hospitalization Charges

For Quebec residents with a valid Medicare card, hospitalization charges and most outpatient services are fully covered, except for costs related to private accommodation.

In accordance with an agreement between all Canadian provinces, patients from other provinces with a valid Medicare card from their home province are also fully covered, except for costs related to private accommodation.

If you are a patient from any other country, or a Canadian resident without a valid Medicare card, you are responsible for all hospitalization expenses and professional fees for services received at the hospital. You must make an advance deposit equal to seven days payment upon admission to cover the hospitalization charges. You will also receive a bill for professional services. The advance deposit will be collected from a finance representative or may be made at the Office of the Patients’ Cashier at The Royal Victoria Hospital, 687 Pine Avenue West, Room C4.16. A deposit may be made in cash, by cheque, credit card or debit card. If you pay by credit card you can also do so by telephone (514 934-1934, local 34627). It is sometimes possible to obtain a temporary Medicare card if one has been lost or has expired.

For all inquiries concerning your account, contact the Accounting Office during normal office hours (514 934-1934, local 42732).

Transitional-Care Charges

There is a daily hospitalization charge for patients who no longer require active medical treatment but have been identified as needing long-term care. These charges have been determined by the Quebec Ministry of Health and Social Services. Your doctor will advise you of this change of status and the Accounting Office (514 934-1934, local 42732) can provide more details.

Ambulance Charges

Ambulance charges are your responsibility unless a doctor has signed a form attesting to the fact that you require an ambulance for medical reasons or you are over the age of 65.

Non-Insured Services

The completion of forms for insurance and other purposes is not covered by Medicare and physicians may charge a small fee for this service. Certain medical treatments and services are not covered by Medicare. In these cases you will be informed. It is up to you to inquire whether or not your insurance plan will reimburse you. The hospital is not responsible for decisions made by insurance companies about reimbursement of services not covered by Medicare.

Questions about Hospital Bills

If you have any questions concerning your bill, please call the Accounting Office (514 934-1934, local 42732).

Your Care Team

A variety of professionals will be involved with your care. Your nurse should be your first contact if you have questions about the care you receive.

The Montreal Neurological Hospital is a teaching hospital. Students from a variety of healthcare disciplines may be involved in your care. Should you have a concern about their services or the services provided by any other healthcare professional of the hospital, please talk to your nurse. Address complaints about a student to his/her supervisor.