Services

Food and Services

The patient menu is planned using Canada’s Food Guide for Healthy Eating and other established nutritional standards. You may select your meal choices at any time, and they will be delivered to your room. Nutrition technicians from the Department of Clinical Nutrition will distribute and collect the menus from you. If you are unable to complete your menu, your technician will help you or make a selection for you.

Cafeteria The Café Vienne coffee shop ((514) 398-1926) is located on the third floor and sells meals and snacks. It is open to patients and visitors during the following hours:

  • 7 a.m. to 7 p.m., Monday to Friday 
  • 8:30 a.m. to 2:30 p.m., Saturdays and Sundays 

Hospital Services

Telephone and Internet Services

All patient rooms are equipped to provide telephone service. Local calls and toll-free calls can be made from your room or from the Neuro-Patient Resource Centre (room 354) by dialing “9” followed by the desired telephone number. Long-distance calls may be made by contacting Security at 5542.

Defective Telephones

If your telephone is defective, please contact your Nursing station and ask them to communicate with the telecommunications department.

Mobile Phones

Mobile phones are now permitted in all MUHC locations, but please respect the following constraints:

  • You may use your cellular phone (or other wireless device) as long as you stay a minimum distance of one metre from any biomedical equipment. 
  • Please set mobile phones to vibrate 
  • Be sure to talk quietly and respectfully 
  • Keep phone calls as brief as possible 
  • Do not use the camera function without permission 

Wi-Fi Public Access

At The Neuro, you need to obtain a temporary username and password sheet in order to access the wireless internet. If your mobility is limited, please feel free to call the Centre (514 398-5358) and a staff member will be happy to bring you a sheet. If you have difficulties connecting to The Neuro’s wireless internet, please feel free to contact the staff at the Neuro-Patient Resource Centre (514 398-5358) and they will assist you to the best of their abilities.

Television

You may rent a television for a daily or a weekly fee from a private company. Please ask your nurse to help you arrange for this service. Forms and order boxes are available on each floor. It is your responsibility to pay the company directly. 

Electrical Appliances

For safety reasons, you are asked not to bring electrically-powered appliances such as electric blankets, heating pads, hair dryers and curlers. Battery-operated appliances are permitted. You are responsible for the safekeeping of your appliances.

Patient Services

Infoneuro: Neuro-Patient Resource Centre

The Neuro-Patient Resource Centre, located on the third floor in Room 354 at The Neuro, provides information in plain language on many topics, such as:

  • Neurological conditions
  • Grieving 
  • Brain or back surgery 
  • Accommodations 
  • Caregiving 
  • Community services 
  • Depression and anxiety
  • And much more 

They also offer access to wireless internet, computers, printers, a photocopier, a scanner, a fax and a telephone. Contact the Neuro-Patient Resource Centre by phone (514 398-5358), via email (infoneuro [at] muhc [dot] mcgill [dot] ca) or in-person in Room 354.

Spiritual Care

The Spiritual Care Professionals (514 934-1934, local 34163) offer spiritual, emotional and religious support to patients and their families. They provide a caring presence during times of stress and will support you and your families in coping with illness or grief. This service is confidential, non-denominational and bilingual. The Spiritual Care Professionals are present in the hospital daily from 9 a.m. to 5 p.m. In emergencies, they are available 24 hours a day and can be reached through your nurse. 

In addition, Roman Catholic mass is held at the Royal Victoria Hospital (H4.79) on Wednesdays at 12:05 p.m.

Ombudsman

The MUHC has three Ombudsmen/Complaints Commissioners to assist patients and their families by investigating and helping to resolve complaints. Acting as a resource to staff, the Ombudsmen/Complaints Commissioners are available to help you if you have questions about patient’s rights or need advice to help resolve a conflict. The MGH Ombudsman/Complaints Commissioner can be reached by telephone (local 44285). The patient complaint system is governed by Quebec law, which is outlined in a brochure available at all sites of the MUHC.

Patient’s Rights and Responsibilities

All patients of the Montreal General Hospital have the right to expect quality treatment and care. Your rights and corresponding responsibilities are found in the Code of Ethics. You can pick up a copy of the Code of Ethics from the Ombudsman/Complaints Commissioner (local 44285), or visit the MUHC website: muhc.ca/about/mission/ethics

Patients’ Committee

Members of the Patients’ Committee actively participate in the MUHC community by serving on hospital committees and advising hospital staff and administrators of the patient’s perspective, thereby assuring that the patients’ concerns are heard and their interests are defended. The committee also provides patients with information relating to their rights and responsibilities and will provide assistance, if needed, to patients filing a complaint. The Patients’ Committee is represented on the MUHC Board of Directors. To reach a member of the Montreal General Hospital’s Patients’ Committee, call local 42409 and leave a message. A member of the committee will respond to your call.

Private Duty Nurse

With your doctor’s approval, you may hire private nursing staff through the nursing office. The fee for such services is your responsibility. Private duty nurses must work under the direction of the nursing staff on the unit but they may not be permitted in some specialized care areas. Please discuss this with your nurse.

Interpreters

Interpreters are available if you or your family are unable to speak French or English, or if your understanding of these languages is limited. An interpreter may be requested on the patient’s behalf by the staff caring for them.

Volunteer Services

The Friends of the Neuro

The Friends of the Neuro (514 398-1923) visit patients, help at clinics and assist with general decorating in the hospital. They also supervise McGill University student volunteers who circulate a cart with a variety of personal items and reading material you might need during your stay. The Friends of the Neuro organize numerous fundraising activities throughout the year. The money raised, together with the proceeds of Café Vienne, is used to meet direct patient care needs.

Volunteer Services

There are other volunteers who work mostly at the patient’s side in specialized programs (514 934-1934, local 34300). Some of the programs are friendly, seasonal parties for patients, humour, music, arts and crafts and special events. Patients, their families and friends can expect a visit from well-trained and supervised volunteers from all walks of life and all age groups.

Newspapers

At the Neuro, a vending machine with a local French newspaper is available on the second floor. In addition, local English and French newspapers are available at the Royal Victoria Hospital at the Café Vienne on the first floor of the A pavilion as well as at the Jean Coutu pharmacy on the first floor of the Ross pavilion.

Mail

All correspondence for you should bear your full name, floor and room number if possible. It is a good idea to include your maiden name, if applicable.

e.g.
Mrs. Marg Benoit Doe
Montreal Neurological Hospital
3801 University Street
Montreal, QC H2X 2P4

Mail arriving for you after you have left will be forwarded to the address that you provided on admission or it will be returned to the sender.

Mailbox

A mailbox is located at the Cedar Avenue main entrance on the sixth floor.

Hairdresser/Barber

Appointments with a hairdresser or barber can be arranged for Fridays by calling the recreation services (514 934-1934, local 34834). The hairdresser or barber can also come to your room. You are responsible for the cost of these services.