Your Hospital Stay

How to get an appointment

In most cases, you’ll need a referral from a general practitioner in order to get an appointment with a specialist at the MUHC.

To make an appointment for an adult patient, please call the MUHC Appointment and Referral Centre at 514 934-8488 Monday to Friday from 8 a.m. to 5 p.m. For a first time appointment in a service, you will be told how to send your consultation request and what information to include. Please note that you can ask for a follow-up appointment at the clinic reception, following your visit.

Getting a Hospital Card

Upon arrival, you should register with the Admissions Office, L6.130, and have a Montreal General Hospital card made, if you don't already have one. You should also bring your valid Medicare card.

What to Bring

Although the hospital provides hospital gowns, you may feel more comfortable in your own pyjamas/clothing, housecoat, and slippers/shoes. You should bring a toothbrush, toothpaste, tissues, shaving items, soap, skin lotion, sanitary supplies and other personal care articles. Since storage is limited, you are asked not to bring large suitcases. Please bring all medications that you are taking. This will ensure that the admitting physician or nurse can verify the exact medication and dose that you have been prescribed. You should also bring your valid Medicare card and Montreal General Hospital card. If you do not have a Montreal General Hospital card, the Admissions Office staff will make one for you.  

Valuables 

Please do not bring any items of value. If you do, you will be asked to turn them over for safekeeping or to sign a form, which releases the hospital of any responsibility. If a theft or a loss occurs, you should immediately make a report to your nurse. While most people wear their wedding rings, you should leave valuable watches, precious jewellery, cash, and credit cards at home. Bring only enough money to pay for the phone or television service or for incidental items. When not in use, dentures, eyeglasses and hearing aids should be placed inside your bedside table in containers provided by the hospital. The hospital is not responsible for patients’ property or for valuables and cash not left in safekeeping.

Consent

At the time of admission, you will be asked to sign a general consent form for treatment and tests. For patients under the age of 14 years, the person with parental authority will be asked to sign on the patient's behalf. For patients who are mentally incapacitated, the curator, spouse, tutor or close relative may sign the consent form. For further information, contact the Ombudsman at extension 48306 or Social Services at extension 48027.

At the same time, you will be asked whether or not you agree to release medical information to your insurance company and/or to referring doctors, hospitals or clinics. You may choose not to release information outside the hospital.

Accommodations

There are three types of accommodations: 

  • Multiple-bed units 
  • Two beds per room 
  • Private rooms (one bed per room) 

If the accommodation you prefer is not immediately available, we will try to provide it as soon as possible. 

You should let the Admissions Office know as far ahead of time as possible what type of accommodation you prefer. If you request a two-bed or one-bed room, you will be asked to make an advance deposit equal to seven days payment. Proof of insurance coverage is not accepted as a form of payment for one-bed and two-bed rooms. If you wish to change your accommodation after your admission, please ask your nurse to forward the request to the Admissions Office, or contact the Admitting Office directly (local 42190).

Overnight Accommodation for Families 

Should a family member need to stay overnight, a reclining chair can be set up in the patient’s room or in a nearby family room. If family members are from out of town and need to find accommodation, the Social Service Department (local 48027) can provide you with a list of hotels in the area. 

Hospitalization Charges 

For Quebec residents with a valid Medicare card, hospitalization charges and most outpatient services are fully covered, except for costs related to private accommodation. 

In accordance with an agreement between all Canadian provinces, patients from other provinces with a valid Medicare card from their home province are also fully covered, except for costs related to private accommodation. 

If you are a patient from any other country, or a Canadian resident without a valid Medicare card, you are responsible for all hospitalization expenses and professional fees for services received at the hospital. You must make an advance deposit equal to seven days payment upon admission to cover the hospitalization charges. You will also receive a bill for professional services. The advance deposit will be collected by a finance representative or may be made at the Office of the Patients’ Cashier at The Montreal General Hospital, 1650 Cedar Avenue, Room C6.117. A deposit may be made in cash, by cheque, credit card or debit card. If you pay by credit card you can also do so by telephone (local 42706). It is sometimes possible to obtain a temporary Medicare card if one has been lost or has expired. 

For all inquiries concerning your account, contact the Accounting Office during normal office hours (local 42732).

Transitional-Care Charges

There is a daily hospitalization charge for patients who no longer require active medical treatment but have been identified as needing long-term care. These charges have been determined by the Quebec Ministry of Health and Social Services. Your doctor will advise you of this change of status and the Accounting Office (local 42732) can provide more details. 

Ambulance Charges 

Ambulance charges are your responsibility unless a doctor has signed a form attesting to the fact that you require an ambulance for medical reasons or you are over the age of 65. 

Non-Insured Services 

The completion of forms for insurance and other purposes is not covered by Medicare and physicians may charge a small fee for this service. 

Certain medical treatments and services are not covered by Medicare. In these cases you will be informed. It is up to you to inquire whether or not your insurance plan will reimburse you. The hospital is not responsible for decisions made by insurance companies about reimbursement of services not covered by Medicare. 

Questions about Hospital Bills 

If you have any questions concerning your bill, please call the Accounting Office (local 42732). 

Your Care Team 

A variety of professionals will be involved with your care. Your nurse should be your first contact if you have questions about the care you receive. The Montreal General Hospital is a teaching hospital. Students from a variety of healthcare disciplines may be involved in your care. Should you have a concern about their services or the services provided by any other healthcare professional of the hospital, please talk to your nurse.