Services

Food and Services

Nutrition plays an important role in our overall health, treatment and recovery. A professional team of nutritionists/clinical dietitians is available to manage your nutrition care throughout your hospital stay. If you have other questions you can call the Department of Clinical Nutrition, extension 44707.

Cafeteria 
The cafeteria is located on the fourth floor, E4.149 (local 42339), and sells meals and snacks. It is open to patients and visitors during the following hours:

  • Monday to Friday, 6:45 a.m. to 6:30 p.m. 
  • Saturdays, Sundays and most statutory holidays, 8:30 a.m. to 2 p.m. and 4 p.m. to 6 p.m. 

Café, Restaurant and Gift Shop (Hospitality Corner)

All profits are donated to enhance patient care. Tips are donated to research and for essential equipment.

Café Pine (first-floor next to Pine Avenue main entrance):

  • 7 a.m. to 7 p.m. daily 

Café (sixth-floor Cedar lobby): 

  • 7:30 a.m. to 7:45 p.m. daily 

Restaurant (sixth-floor, D6-125—129, near Cedar Avenue main entrance):

  • Take Out Service – 6:30 a.m. to 4:30 p.m., Monday to Friday 
  • Restaurant/Snack Bar – 10 a.m. to 4:30 p.m., Monday to Friday 

Gift Shop (D6 133):

  • 10 a.m. to 4:30 p.m., Monday to Friday 
  • 1:30 p.m. to 4:30 p.m., Saturday and Sunday 

Restaurant and gift shop hours are limited on weekends and evenings during the summer.

Catering Service

Hospitality Corner offers a catering service that operates 24 hours a day, 7 days a week. They provide a variety of meal options and can cater for groups of five persons and up. The catering service will deliver to your room or you may request this for a larger area, generally a conference room. Call local 43027 for more information. You will receive a bill for these services.

Telephone and Internet Services

All patient rooms are equipped to provide telephone service. Local calls and toll-free calls can be made from your room by dialing “9” followed by the desired telephone number. Long-distance calls must be made collect or charged to your telephone calling card or credit card. Dial 57070 from any telephone to reach the operator.

Defective Telephones

If your telephone is defective, please contact your nursing station and ask them to communicate with the telecommunications department.

Mobile Phones

Mobile phones are now permitted in all MUHC locations, but please respect the following constraints:

  • You may use your cellular phone (or other wireless device) as long as you stay a minimum distance of one metre from any biomedical equipment. 
  • Please set mobile phones to vibrate 
  • Be sure to talk quietly and respectfully 
  • Keep phone calls as brief as possible 
  • Do not use the camera function without permission 

Wi-Fi Public Access: “CUSM-MUHC-PUBLIC”

In some locations (indicated by a sign) the MUHC offers free Wi-Fi Internet access to patients and visitors. The service is provided through the following network name: CUSM-MUHC-PUBLIC

To access Wi-Fi you need to open your Internet browser of choice (e.g. Internet Explorer, Safari, Chrome, etc.) and enter the following requested information (in lower case).

Username: public

Password: wifi

The service is offered “as is” without support or help from our medical staff, who are not trained to respond to technical support questions. Some volunteers might be able to help you establish an Internet connection for your device if you are experiencing any technical difficulties.

Television

You may rent a television for a daily or a weekly fee from a private company. Please ask your nurse to help you arrange for this service. Forms and order boxes are available on each floor. It is your responsibility to pay the company directly. For security reasons, you are not allowed to bring your own television to the hospital.

Electrical Appliances

For safety reasons, you are asked not to bring electrically-powered appliances such as electric blankets, heating pads, hair dryers and curlers. Battery-operated appliances are permitted. You are responsible for the safekeeping of your appliances.

Hospital Services

Patient Self-Help Groups 

The following self-help groups have a representative at the Hospital:

  • CanSupport — for cancer patients and their families (local 42314) is supporting by the Cedars Cancer Institute (cansupport.ca).
  • Renal Patient Support Program — for renal patients and their families, and is supported by DialyTran, the MUHC’s Dialysis Organ Transplant Fund (local 35209), dialytran.ca 

Spiritual Care

Spiritual Care offers spiritual, emotional and religious support to patients and their families. Chaplains provide a caring presence during times of stress and will support you and your family in coping with illness or grief. They are professionally trained ministers, priests, rabbis, and laypersons who work with the treatment team to respond to your needs during hospitalization. The service is confidential, non-denominational and bilingual. Chaplains are present in the hospital daily from 8 a.m. to 8 p.m. (8 a.m. to 4 p.m. on weekends) and are available after hours for emergencies. To reach them, ask your nurse to request Spiritual Care.

Ombudsman

The MUHC has three Ombudsmen/Complaints Commissioners to assist patients and their families by investigating and helping to resolve complaints. Acting as a resource to staff, the Ombudsmen/Complaints Commissioners are available to help you if you have questions about patient’s rights or need advice to help resolve a conflict. The MGH Ombudsman/Complaints Commissioner can be reached by telephone (local 44285). The patient complaint system is governed by Quebec law, which is outlined in a brochure available at all sites of the MUHC.

Patient’s Rights and Responsibilities

All patients of the Montreal General Hospital have the right to expect quality treatment and care. Your rights and corresponding responsibilities are found in the Code of Ethics. You can pick up a copy of the Code of Ethics from the Ombudsman/Complaints Commissioner (local 44285), or visit the MUHC website: muhc.ca/about/mission/ethics

Patients’ Committee

Members of the Patients’ Committee actively participate in the MUHC community by serving on hospital committees and advising hospital staff and administrators of the patient’s perspective, thereby assuring that the patients’ concerns are heard and their interests are defended. The committee also provides patients with information relating to their rights and responsibilities and will provide assistance, if needed, to patients filing a complaint. The Patients’ Committee is represented on the MUHC Board of Directors. To reach a member of the Montreal General Hospital’s Patients’ Committee, call local 42409 and leave a message. A member of the committee will respond to your call.

Private Duty Nurse

With your doctor’s approval, you may hire private nursing staff through the nursing office. The fee for such services is your responsibility. Private duty nurses must work under the direction of the nursing staff on the unit but they may not be permitted in some specialized care areas. Please discuss this with your nurse.

Interpreters

Interpreters are available if you or your family are unable to speak French or English, or if your understanding of these languages is limited. An interpreter may be requested on the patient’s behalf by the staff caring for them.

Volunteer Services

Volunteers circulate a cart with a variety of personal items and reading material you might need during your stay. In addition, from time to time volunteers will provide social and recreational activities.

Recreation Therapy is a hospital service that provides recreational activities for therapeutic purposes. Volunteers are sometimes called upon to assist with activities and outings. 

Volunteers also organize numerous fundraising activities throughout the year. The money raised is used to meet direct patient-care needs. To make a donation, call 43008.

The Auxiliary

The Auxiliary of the Montreal General Hospital is a volunteer group of men and women who raise money for the hospital and promote it in the community. The Auxiliary provides special meals for major holidays, distributes Christmas gifts, participates in improving the hospital environment and holds annual fundraising events. Money raised by the Auxiliary is used to purchase medical equipment, sponsor annual research awards, to support various projects that enhance patient care and to fund community services that assist patients. This group of dedicated and enthusiastic volunteers makes a real difference in patients’ lives.

Newspapers

Vending machines with local English and French newspapers are located on the sixth floor near the Cedar Avenue main entrance.

Mail

All correspondence for you should bear your full name, floor and room number if possible. It is a good idea to include your maiden name, if applicable.

e.g.
Mrs. Marg Benoit Doe
Montreal General Hospital
15th Floor, Room 1521
1650 Cedar Avenue
Montreal, Quebec H3G 1A4

Mail arriving for you after you have left will be forwarded to the address that you provided on admission or it will be returned to the sender.

Mailbox

A mailbox is located at the Cedar Avenue main entrance on the sixth floor.

Bank Machines (ATMs)

Bank Machines (ATMs) are located on the sixth floor, in the lobby area of the main entrance from Cedar Avenue, and at the Pine Avenue main entrance on the first floor.

Hairdresser/Barber

Appointments with a hairdresser or barber can be arranged for Fridays by calling the volunteer services (local 43008). The hairdresser or barber can also come to your room. You are responsible for the cost of these services.