Patient Safety is a team effort. Both patients and health care providers, including everyone from clinical staff, senior executives, trainees, administrators and support services, play an important part in minimizing risk and improving safety.
Patients can do a lot of small things to make their healthcare experience as safe as possible. This useful brochure, entitled “I’m Taking Care of My Health” was produced by the Ministère de la Santé et des Services Sociaux. It provides a number of helpful tips for preparing for appointments with healthcare professionals.
From an organizational standpoint, the MUHC employs numerous mechanisms that aid in the continual prioritization of patient safety.
For example, Required Organizational Practices (ROPs), an integral part of the Qmentum accreditation process, represent essential practices that minimize risk and improve patient safety. Examples of ROPs include comparing medication lists when patients are admitted/transferred/discharged (medication reconciliation), reporting incidents and accidents to the appropriate supervisor and the Quality, Patient Safety and Performance Department, speaking with the patient if an issue occurs which requires disclosure, staff education on hand-hygiene, and the prevention of falls, etc.
Using Innovation, Creativity, and FUN to Develop a Culture of Safety!
Following the 2010 Accreditation, the MUHC developed various activities to help clarify the link between accreditation and the staff’s contribution to maintaining patient safety standards as part of their daily routine.
The MUHC designed its own ROP logo.
“The essence of the ROPs is really about the frontline staff, and the activities they do, day-in and day-out, to minimize risk to patients and improve patient safety. In order to reflect that spirit the MUHC redefined the ROP acronym to say that we are Relying On you for Patient Safety.”
– Mark Daly, MUHC Patient Safety Officer