Ombudsman
The MUHC has three ombudsman to assist patients and their families by investigating and helping to resolve complaints. Acting as a resource to staff, the ombudsman are available to help those who may have questions about patients’ rights or need advice to help resolve a conflict. The patient complaint system is governed by Québec law, which is available here.
Download our Guide to the MUHC complaints policy
The ombudsman may be reached at: Montreal General and Montreal Neurological Hospitals (514) 934-8306
The Montreal Children's Hospital (514) 934-1934, local 22223
Royal Victoria Hospital and Montreal Chest Institute (514) 934-1934, local 35655