Frequently Asked Questions

MUHC Store

Where does my order come from and how does it get to me? What does it cost?

All orders paid online by credit card, or money order are shipped via Canada Post directly from the McGill University Health Centre’s office in Montreal. Shipping costs will be calculated for you and included in your shopping bag. If you would like us to ship somewhere else, all you have to do is specify the location when placing your order online and we will deliver it accordingly.

All items ship out within 3-5 business days from receipt of order. Depending on location in and outside the Greater Montreal area, shipping times may vary.

You can also pick up your order at our downtown office location and avoid any shipping costs. Email or call us at store [at] muhc [dot] mcgill [dot] ca or (514) 934-1934 ext. 71228 to make the arrangements.

How long does shipping take?

All orders are packed and shipped within 3-5 business days through Canada Post. Depending on location in and outside of the Greater Montreal area, shipping times may vary.

Where do proceeds from the MUHC Store go?

You may pay for your order by Visa, Mastercard, American Express, Certified cheque, money order or by Cost Centre (for McGill University Health Centre employees only). Cheques and money order should be made payable to the McGill University Health Centre. Orders paid by cheque or money order will be shipped once the payment has been received by the MUHC Store.
Please mail all cheques and money orders to the MUHC Store: 1400 – 2155 Guy Street, Montreal QC H3H 2R9

What is your return policy?

All items are final sale; however, items can be exchanged for another size of the same product. All exchanges may be made within 30 days of purchase with a valid proof of purchase. All exchanged clothing must be in original condition. All shipping for exchanges to and from the MUHC Store is the responsibility of the buyer.

How do you ensure the privacy of my transaction with you?

The McGill University Health Centre has the following privacy policies and practices. Please feel free to contact us if you have any questions or comments.

MUHC Store Privacy Statement

At the McGill University Health Centre, we are committed to protecting the privacy of our donors. We value our community's trust and recognize that maintaining this trust requires that we be open and accountable in our treatment of the information that you choose to share with us.

Your donation to one of our Foundations helps to ensure that the McGill University Health Centre can continue to provide the best healthcare possible by funding medical research, equipment needs, education and other special initiatives.
Personal Information

Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual's opinions or beliefs, as well as facts about, or related to, the individual. Business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, are not considered personal information.
Privacy Practices

The McGill University Health Centre respects the privacy of our partners; we do not sell, rent, or trade our donor and buyer lists. We collect, use and disclose personal information only for the purpose of processing purchases and keeping our community informed about the activities of the hospital and Foundations, and to ask for their support in our mission to improve our community’s health. Anyone from whom we collect information can expect that it will be carefully protected and that any use of this information is subject to consent.

Our employees sign confidentiality agreements and safeguards are in place to ensure that the information is not accessed, disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent it being lost or destroyed. Individuals may access their personal information at any time to ensure that it is correct and current or to edit it.
Website and Electronic Commerce

We use password protocols and secure websites to protect personal and other information we receive when an online payment is made. Our software is routinely updated to maximize protection of such information.

How do I contact the MUHC Store?

For any inquiries not answered on this website, please call us at (514) 934-1934 ext. 71228 or write to MUHC online store.